Frontend Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Frontend Engineer to join the Conversational AI team and help build products and services that bring the benefits of Generative AI to Genesys customers.

As a Frontend Engineer in the Conversational AI team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions.

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, Genesys teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security, and usability. In this frontend role, you will code in Angular, JavaScript, TypeScript, HTML and CSS and work with many technologies, including Jenkins, GIT etc, all on AWS

• →Design and develop high quality, efficient, testable software to implement key product features
• →Bring features all the way through the Design, Test, Deploy, Maintain cycle 
• →Understand the overall architecture of the system and the wider ecosystem
• →Actively participate in team code reviews
• →Follow UX best practices to ensure the best possible customer experience
• →Use AI-assisted development tools responsibly to improve productivity, code quality, testing, and delivery while maintaining strong engineering standards.
• →Apply processes appropriately for data security, traceability, and information sharing

• Degree in Computer Science, Software Engineering, Data Science or related disciplines
• 3+ years of web development experience delivering UX driven designs
• Excellent programming skills in Angular, and some of the following; JavaScript, TypeScript, HTML and CSS
• Experience in consuming and building REST Web services
• Experience in the usage of version control tools like ‘git’
• Experience of CI/CD processes and technologies
• Proactive, self-driven, and possessing a growth mindset
• A passion for frontend development
• Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice

• Experience in accessibility compliance
• Experience of Python or Java
• Experience of AWS technologies
• Experience in using defect tracking and test management systems such as ‘Jira’
• Understanding of microservices architecture principles and best practices
• Experience with Bot Platforms or Natural Language Understanding concepts and technologies
• Familiarity with AI-assisted software development tools and modern engineering workflows

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.