Skincare Sales & Operations Coordinator

In this capacity, you will provide dedicated independent contracting services to support direct-to-consumer (DTC) and business-to-business (B2B) growth, local supply chain execution, and retail expansion for an emerging conscious skincare brand entering the South African market. Availability: Approximately 15 hours per week (hybrid setup; remote work combined with local inventory oversight and in-person client visits in the Sandton/Johannesburg region). The primary objective of the role is to drive brand launch and market traction across South Africa by securing wholesale stockists, driving consumer conversions, and maintaining hands-on control over physical inventory, order fulfilment, and regional logistics. Contract Term Initial engagement: 3-month contract, approximately 15 hours per week (with potential for expanded scope and hours as commercial traction grows) Work arrangement: Hybrid (Remote work from home with required on-site inventory management in Sandton/Johannesburg and in-person Gauteng client visits) Schedule: Flexible, aligned with stock fulfilment schedules, retail buyer availability, and logistical deadlines Contract type: Independent Contractor Scope of Services 1. Commercial Growth & B2B Trade Expansion The contractor will: Identify, prospect, and engage prospective retail stockists, boutique stores, salons, spas, and wellness outlets across South Africa. Pitch brand positioning, wholesale pricing, and product lines to B2B decision-makers. Negotiate initial purchase orders, onboard new stockists, and foster long-term wholesale relationships. 2. DTC Channel Optimization & Market Intelligence The contractor will: Support direct-to-consumer sales initiatives and customer engagement campaigns. Gather and synthesise consumer and stockist feedback on product performance, packaging, and formulation. Monitor competitor pricing, promotional tactics, and category trends within the ethical/natural beauty space. Recommend actionable refinements to pricing models, promotional bundles, and go-to-market strategies. 3. Pipeline Administration & Sales Reporting The contractor will: Build and maintain a structured B2B and trade sales pipeline using CRM platforms (e.g., HubSpot, Zoho CRM). Track outreach volume, sample dispatches, follow-up cadences, and conversion rates. Maintain accurate buyer contact records, order histories, and trade account profiles. 4. Inventory Auditing & Facility Management The contractor will: Conduct regular physical stock counts and quality audits at the Sandton/Johannesburg storage facility. Manage stock receipts, batch tracking, product expiration checks, and shrinkage prevention. Maintain up-to-date digital inventory logs and re-order thresholds using inventory/ERP tools and spreadsheets. 5. Fulfilment, Logistics & Courier Coordination The contractor will: Oversee end-to-end order processing, including picking, custom product kitting, packing, and dispatch. Liaise daily with local courier and freight partners to ensure timely, cost-effective dispatches and tracking accuracy. Conduct urgent, ad-hoc, or VIP product deliveries across the greater Johannesburg metropolitan area when necessary. Deliverables The contractor will provide: Weekly Deliverables Sales pipeline and B2B outreach report detailing new leads contacted, meetings held, and samples distributed. Inventory status report detailing stock on hand, units dispatched, incoming shipments, and low-stock alerts. Order fulfilment log tracking delivery lead times, courier performance, and shipping issue resolutions. Customer feedback summary highlighting product feedback and retailer objections or inquiries. Monthly Deliverables Monthly commercial performance review summarizing wholesale revenue, DTC volume, and new account acquisitions. Comprehensive inventory audit and reconciliation report matching physical stock to digital records. Competitor and market insights report with actionable recommendations for pricing, bundles, and product expansion. Operational logistics assessment identifying cost-saving opportunities or courier workflow efficiencies. Requirements Required Skills & Experience The contractor should demonstrate: Recognised qualification (Certificate, Diploma, or Degree) in Administration, Marketing, Supply Chain Management, Commerce, or a related discipline. Proven mid-level commercial experience spanning outbound sales, business development, and hands-on inventory/logistics management. Hands-on understanding of warehousing basics, stock control, product kitting, and courier dispatch workflows. Experience managing structured B2B sales pipelines and customer relationship workflows. Residence within the Sandton / Johannesburg region to facilitate frequent physical access to stock and local retail visits. Valid South African driver's license and reliable personal vehicle for local deliveries and client meetings. High degree of autonomy, commercial drive, and meticulous attention to physical and administrative detail. Preferred Experience Preference will be given to candidates with: Prior industry experience within beauty, skincare, cosmetics, or fast-moving consumer goods (FMCG). Strong affinity for ethical, natural, vegan, eco-friendly, or conscious lifestyle brands. Proficiency using cloud inventory management/ERP systems and CRM platforms (e.g., Zoho CRM, HubSpot). Advanced skills in Google Workspace or Microsoft Office Suite (particularly Google Sheets / Microsoft Excel for inventory tracking). Benefits Remote working from home but candidates to be based in the Sandton, Johannesburg region to facilitate inventory control and visiting clients in Gauteng. AA rate fuel reimbursement for using your own transport visiting clients or making urgent deliveries if needed. Commission on sales generated. Opportunity to play a pivotal foundational role in scaling a high-growth conscious beauty brand in South Africa. Variable hour structure with potential for expansion based on commercial sales achievements.