System & Cloud Engineer Jr.

The System & Cloud Engineer Jr. is a hands-on member of the Data Center & Cloud team for the Mosaic Infrastructure Managed Services engagement, supporting a managed estate of servers, virtualization, storage, and cloud workloads across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the System & Cloud Engineer Sr. and the Systems Engineer Lead, this role handles day-to-day server administration, incident resolution, monitoring response, backup operations, and routine maintenance, building toward more advanced systems and cloud engineering responsibilities over time.

• → Resolve escalated server and infrastructure incidents from the Service Desk and NOC, including Windows Server and Linux OS-level issues.
• → Perform routine server administration: account and access requests, disk and resource management, service restarts, certificate renewals, and scheduled task upkeep.
• → Support virtualization operations (VMware/Hyper-V): VM provisioning, snapshots, resource adjustments, and basic troubleshooting under established procedures.
• → Execute and monitor backup jobs, remediating failures and escalating recurring issues; support restore requests.
• → Respond to monitoring alerts for the server estate, performing first-level diagnostics and escalating per runbooks.
• → Support patching activities in coordination with the NOC Analyst Sr. (Patching), including pre/post checks on assigned servers.
• → Assist with cloud operations tasks (Azure/AWS) such as resource provisioning, tagging hygiene, and basic troubleshooting under senior guidance.
• → Maintain accurate documentation of executed work, runbooks, and environment records.
• → Follow the account's incident, request, and change management processes with accurate ticket documentation.
• → Participate in scheduled maintenance windows and the team's on-call rotation as assigned.
• → Grow technical depth over time through mentoring, training, and progressively complex assignments.

• Degree or technical diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 1-2+ years of experience in server administration, infrastructure operations, or advanced IT support.
• Working knowledge of Windows Server administration; Linux exposure a plus.
• Familiarity with virtualization concepts (VMware or Hyper-V).
• Understanding of backup/restore concepts and monitoring/alerting workflows.
• Solid troubleshooting fundamentals and a methodical approach to incident resolution.
• Good documentation habits and disciplined ticket hygiene.
• Strong verbal and written communication skills in English B2+.
• Availability for scheduled maintenance windows and on-call rotation participation.

• Entry-level Microsoft, VMware, or cloud certification (e.g., AZ-900, AWS Cloud Practitioner).
• Exposure to Azure or AWS administration.
• Basic scripting exposure (PowerShell, Bash).
• Experience working within ITIL-based processes (incident, request, change).
• Trilingual Spanish/English/Portuguese a MUST.

• Windows Server administration; Linux fundamentals a plus.
• Virtualization platforms (VMware, Hyper-V) at an operator level.
• Backup and monitoring tools (platform per account standards).
• Cloud platforms (Azure/AWS) at a fundamentals level.
• ITSM/ticketing platforms (ServiceNow or equivalent).
• Basic PowerShell or Bash scripting a plus.

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