Specialist, Education Operations

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes. 

Job Description and Requirements

Key Responsibilities:  

• Support workspace creation, scheduling, LMS updates 

• Review and manage candidate flagged candidate attempts 

• Scrub and answer customer inquiries in a timely fashion related to various education programs 

• Executes training and certification contracts, working with Finance and Legal to refine and improve  

• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement 

• Own projects, process improvements, and AI innovations to scale and eliminate manual processes 

• Track action items, schedules, and support timelines for team and stakeholders

• Communicate program updates with stakeholders 

Qualifications: 

• 1-3 years' experience 

• Strong attention to detail, excellent communication, curiosity,  

• Basic experience with Skiljar and AI tools  

• Preferred experience with Salesforce, Skilljar

Collaboration, Communication, Needs Assessment, Process Improvements, Program Management, Relationship Building, Sales Enablement, Stakeholder Management, Strategic Planning, Training Delivery