Customer Quality Engineer

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Job Description

Works with interdepartmental Engineers / technical colleagues in a team environment to manage key customer accounts for Quality, leading / solving product problems.  The Customer Quality Engineer manages strategic customers’ accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills.  The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.

• →Develop strategy to manage specific customer accounts
• →Lead customer quality issue resolution
• →Interacts with customer to satisfy their requirements
• →Understand customer specific requirements
• →Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.
• →Actively engage site production team to drive manufacturing improvements
• →Support new business opportunities and new product development programs
• →Gather warranty data, generate warranty charts, analyze trends and prepare warranty report  for each assigned OEM to reduce warranty cost
• →Support change management programs customers, and at plant level.
• →Fulfill / Submit all new parts submission (PPAP) requirements
• →Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• →Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering.
• →Set quality goals and improvement plans
• →Document and utilize lessons learned
• →Review / Improve Control plans
• →Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.
• →Additional responsibility may, as necessary, entail New Product Launch activity which would require FMEA Moderator training.

• High attention to Detail and Accuracy
• Analytical thinking and working knowledge of problem solving techniques (i.e. paretos, cause and effect, histograms).
• Technical thinking and core tool knowledge as well as knowledge of plating, plastic molding, metal stamping and/or welding is a plus.
• Written and verbal communication with customers (internal & external)
• Quality engineering / Manufacturing engineering experience in automated high volume production environment within automotive industry.  
• Familiarity with implementation / use of various charts, corrective action programs, simple DOE, and other SPC tools.
• Limited knowledge of soldering, electronic components and PCB assembly is a plus.
• Expertise with ISO 14001 / IATF 16949
• Strong PC skills (Microsoft Office, Word and Excel and Access). 

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.