Senior Accessibility Program Manager

Join a remote-first technology environment committed to making digital experiences more accessible and inclusive for people with disabilities. As a Senior Accessibility Program Manager, you will drive strategic initiatives that embed accessibility into products, workplace practices, and software development processes. You will collaborate with engineering teams, product leaders, enterprise customers, and open-source communities to improve accessibility at scale. Combining technical expertise, program leadership, and a deep understanding of assistive technologies, you will help transform accessibility goals into measurable outcomes. You will also leverage AI and automation to expand accessibility testing, strengthen internal capabilities, and accelerate the adoption of inclusive design practices. This role offers an opportunity to influence organizational strategy, empower developers with disabilities, and help build a more inclusive technology ecosystem.

• Drive accessibility initiatives aligned with the organization's broader accessibility strategy, contributing to improvements across workplace practices, products, customer experiences, and open-source communities.

• Develop and maintain listening systems, including inclusive user research, feedback mechanisms, and engagement processes that incorporate the experiences of people with disabilities.

• Build and strengthen an accessibility community of practice among enterprise customers, encouraging collaboration, knowledge sharing, and the adoption of effective accessibility standards.

• Expand the capabilities of open-source accessibility scanning tools and accelerate their adoption among customers, developers, and open-source communities.

• Promote accessibility throughout the software development lifecycle by involving people with disabilities in research, design, testing, and product development decisions.

• Support the creation of an accessible workplace by developing internal guidance, improving accessibility resources, and contributing to inclusive procurement practices.

• Apply AI and automation to improve accessibility evaluation, streamline testing processes, and scale accessibility improvements across products and services.

• Collaborate with product managers, software engineers, designers, and other stakeholders to integrate accessibility requirements into product roadmaps and development priorities.

• Evaluate web content and digital experiences against established accessibility standards, identify gaps, and coordinate corrective actions with relevant teams.

• Develop and track performance metrics to measure accessibility progress, assess compliance, identify trends, and communicate program outcomes.

• Encourage the use of modern platform capabilities and AI-powered features to strengthen internal accessibility practices and demonstrate effective implementation approaches.

• Share accessibility tools, technical guidance, and best practices externally, including open-sourcing internal solutions when appropriate.

• Support the availability, adoption, and improvement of assistive technologies and promote more accessible mainstream open-source projects.

• Influence cross-functional stakeholders, build organizational accountability, and advocate for inclusive technology practices through clear communication and program leadership.

• At least seven years of professional experience in Corporate Social Responsibility (CSR), sustainability, accessibility engineering and design, or a related field.

• Alternatively, candidates may qualify through one of the following education and experience pathways:

  • A bachelor's degree in Business, Sustainability, Computer Science, Communications, Marketing, or a related discipline, combined with at least five years of relevant professional experience.

  • A master's degree in one of these or a related fields, combined with at least three years of relevant professional experience.

  • A doctorate in a relevant discipline, combined with at least one year of relevant professional experience.

  • Equivalent practical experience demonstrating the necessary expertise and capabilities.

  • At least three years of experience leading programs or initiatives across organizational boundaries within a large, complex, or matrixed organization.

  • At least three years of experience evaluating web content and digital experiences against the Web Content Accessibility Guidelines (WCAG).

  • At least one year of hands-on experience using AI and automation to improve accessibility outcomes and scale accessibility practices.

  • Deep understanding of accessibility principles, assistive technologies, inclusive design, and the ways people with disabilities interact with digital products and services.

  • Technical expertise grounded in professional experience as a software developer, designer, accessibility engineer, or in a closely related technical role.

  • Strong program management skills, including the ability to coordinate cross-functional initiatives, manage competing priorities, influence stakeholders, and deliver measurable results.

  • Excellent communication and relationship-building skills, with the ability to translate accessibility requirements into actionable guidance for technical and non-technical audiences.

  • Strong analytical skills and the ability to collect, interpret, and use data to assess performance, identify improvement opportunities, and support compliance objectives.

  • A demonstrated commitment to inclusive technology and the ability to advocate for accessibility while balancing business goals, technical constraints, and user needs.

  Preferred qualifications:

  • Experience developing accessible web interfaces using JavaScript and modern web technologies.

  • Experience establishing accessibility metrics, analyzing performance data, and monitoring compliance with relevant standards.

  • Familiarity with product roadmapping and experience collaborating with product management and engineering teams to incorporate accessibility features into development plans.

  • Experience with open-source projects, accessibility testing tools, automated evaluation, or assistive technology initiatives.

  • Demonstrated ability to use emerging AI capabilities to improve accessibility testing, workflows, and user experiences.

  • Lived experience with disability is welcomed and valued.