Operations Manager

Town & Country Federal Credit Union is looking for an experienced Operations Manager who enjoys solving problems, leading people, and keeping the many moving pieces behind a successful financial institution running smoothly.

This is a hands-on leadership role with a broad scope. You’ll oversee key operational functions while working across the organization to strengthen processes, manage risk, support compliance, resolve complex issues, and make sure our employees have the tools and support they need to deliver a great member experience. From deposit operations and BSA/fraud support to facilities, security, legal requests, and vendor relationships, no two days will look quite the same.

If you’re someone who sees the big picture but isn’t afraid to jump into the details, this could be a great opportunity for you.

As our Operations Manager, you’ll provide leadership and oversight across several important areas of the Credit Union. Responsibilities will include:

• →Lead and oversee Credit Union operations, monitoring service quality, operational performance, compliance, and risk while resolving issues and identifying opportunities for improvement.
• →Oversee specialized deposit operations, including account ownership documentation, estates and trusts, legal requests, subpoenas, levies, and other regulatory or legal processing requirements.
• →Support BSA/AML and fraud operations, providing management oversight and backup support for workflow, fraud alerts and cases, business account documentation, reporting, staff questions, and related processes.
• →Manage our facilities and vendor relationships, coordinating maintenance and repairs, overseeing service providers and contracts, reviewing invoices and renewals, and ensuring projects and required inspections are completed.
• →Help keep our locations safe and secure by overseeing physical security systems, cameras, alarms, access controls and badges, and coordinating with security vendors, law enforcement, fire departments, and employees as needed.
• →Stay on top of regulatory requirements affecting deposit and related financial services, including Regulations B, D, E, Z, CC, and DD.
• →Lead and develop employees through coaching, training, scheduling, feedback, performance management, and thoughtful allocation of resources.
• →Identify opportunities to make things better by continually evaluating processes, systems, controls, staffing, and service delivery for greater efficiency, accuracy, compliance, and member experience.
• →Work collaboratively with leaders across the organization and contribute to the overall management and strategic direction of the Credit Union.

We’re looking for someone who brings a strong combination of operational knowledge, leadership, sound judgment, and problem-solving ability.

Ideally, you’ll have:

• 5–8 years of similar or related experience
• A bachelor’s degree or equivalent formal industry certifications
• Strong knowledge of financial institution operations and deposit services
• An in-depth understanding of regulations affecting deposit programs, including Regulations B, D, E, Z, CC, and DD
• Strong leadership and supervisory skills with the ability to coach, develop, and hold employees accountable
• The ability to identify risk, evaluate operational issues, and develop practical solutions
• Strong technology skills and the ability to learn and work effectively within multiple systems
• Excellent written and verbal communication skills
• The diplomacy, discretion, and judgment necessary to handle confidential or sensitive situations
• The ability to build relationships and work effectively with employees, leaders, vendors, attorneys, law enforcement, regulators, and other external partners

At Town & Country, our employees are an important part of what makes us who we are. We care about creating a workplace where people feel valued, supported, and connected to the work they do.

You’ll join an organization where collaboration matters, ideas are welcomed, and leaders have the opportunity to make a real difference. This position also provides the chance to work with teams throughout the Credit Union and play an important role in improving how we operate, serve our members, and support our employees.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Operations Center, Scarborough Maine.