Enablement Program Manager

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

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  Own Outset’s GTM enablement program end to end: roadmap, calendar, delivery, and measurement.

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  Design repeatable, plug-and-play enablement frameworks (onboarding, launch kits, competitive updates, certifications) that new content can drop into with minimal rework.

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  Build and run new-hire onboarding that gets new GTM team members ramped and customer-ready quickly.

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  Act as a world-class teacher: quickly learn complex topics—AI-moderated research, research methodology, new products, pricing, competitors—then synthesize and deliver them so they stick.

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  Own and maintain the GTM knowledge repository, keeping messaging, battlecards, playbooks, and product content accurate, organized, and easy to find.

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  Partner with Product and Marketing to translate launches and roadmap updates into field-ready training, talk tracks, and assets.

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  Partner with Sales, CS, and Partnerships leaders to identify skill and knowledge gaps and prioritize what gets built next.

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  Work with G&A and Leadership on cross-functional topics—deal desk, pricing, legal, and process changes—so the field knows what changed and how to act on it.

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  Run live trainings, workshops, and certifications, and build async content (recordings, guides, quizzes) that scales across time zones.

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  Measure what works: track ramp time, certification completion, content usage, and field feedback, and iterate on programs accordingly.

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  Bring structure to ambiguity—spot gaps no one owns and find a way to make it work.

• 4+ years of professional experience in Enablement, Learning & Development, a Center of Excellence, or a Chief of Staff function.

• Proven program ownership: you’ve built and run programs end to end, not just contributed to them.

• Exceptional teaching and communication skills. You can take a complex topic, distill it, and make it land with any audience.

• You drive adoption, not just delivery. You treat sales as your core customer, find the early adopters, and turn their wins into peer examples and success stories that pull the rest of the team along.

• You build learning that compounds. You reinforce and build on what reps already know, rather than publishing materials and expecting people to “get it.”

• A track record of designing scalable, repeatable processes and systems that others can use without you in the room.

• Highly organized and detail-oriented, with experience owning a knowledge base, content library, or similar source of truth.

• Strong cross-functional partnership skills, with experience working across GTM, Product, G&A, and senior leadership.

• Proven success in a fast-paced startup environment. You’re comfortable with ambiguity, create structure where none exists, and adjust quickly as priorities shift.

• A high-ownership, resourceful mindset: you find a way to make it work.

• Experience supporting B2B SaaS GTM teams is a strong plus; familiarity with AI products or market research is a bonus.