Coffee Shop Manager - Pump & Pantry

The Coffee Shop Manager oversees the daily operations of the coffee shop, ensuring exceptional customer experiences, high-quality beverages and food, and efficient staff management. This role combines leadership, operational oversight, and a passion for coffee culture to create a welcoming environment for customers and a productive, motivated team. The Coffee Shop Manager will also be cross-trained to support convenience store operations and assist with store functions as needed.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

• →Oversees daily shop operations, including opening and closing procedures.
• →Recruits, hires, trains, mentors and manages performance of baristas and other staff members.
• →Schedules team members efficiently to meet business demands and labor budgets.
• →Conducts performance reviews and provides ongoing coaching.
• →Manages inventory levels, places orders, and manages vendor relationships.
• →Ensures equipment is maintained and functioning properly.
• →Implements and maintains operational standards, procedures, and cleanliness.
• →Ensures all beverages and food items meet company quality standards.
• →Addresses and resolves customer concerns promptly and professionally.
• →Manages cash handling and daily deposits.
• →Monitors and drives sales, labor costs, food and beverage margins, and other key performance metrics through active performance management.
• →Assist with cost control to meet profitability goals.
• →Maintains clear, consistent communication with staff, management, and vendors.
• →Effectively communicate company policies, procedures, and expectations.
• →Ensures an environment which adheres all aspects of serving safe food and beverages
• →Practices all company safety procedures to ensure a safe environment for team members and customers.
• →Provides friendly and competent customer service.
• →Supports convenience store operations as needed, including:
  • →Operating POS for store transactions.
  • →Assisting customers with purchases and inquiries.
  • →Stocking shelves and maintaining product displays.
  • →Maintaining cleanliness and organization in the store.
• →Reports for work in a timely manner when scheduled.

• →This role position provides direct supervision to a team of staff members.

• Assists with other duties as assigned.

• Must have reliable transportation.
• Basic math and computer skills for POS and reporting purposes.
• Maintain a professional, positive attitude.
• Excellent customer service, communication, and interpersonal abilities.
• Strong leadership and team management skills.
• Ability to promote teamwork, collaboration, multitasking, problem solveing and working in a fast-paced environment.
• Food safe certified through accredited program recognized by the state in which the store operates/ability to become certified within the training period.
• Willing and able to work early mornings, holidays, weekends, and flexible shifts.
• Must be able to communicate in English

• High school diploma or general education degree (GED).
• Previous management experience in a coffee shop or restaurant preferred.