AVP of Operations Specialist

The Area Vice President of Operations Specialist is responsible for providing interim leadership and oversight in assisting in the development, implementation and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost effective manner and to represent the company in the community.

• Directs and coordinates the Local Functioning of Operational Functions
• Assists in assuring that the hospice meets and exceeds all applicable regulatory requirements or agencies and assumes responsibility for the readiness of the hospice all inspections, surveys, and review-including state licensure, federal certifications, and accreditations by implementing the company’s systems, policies and standards
• Assures policies in the following manner:
• Supervises the compliance of all administrative functions and policies with applicable regulatory agencies – i.e., keeping personnel records up-to-date for Medicare surveys.
• Maintains updated copies of all applicable regulations, statutes, and policies and procedures.
• Coordinates with the appropriate corporate staff, Medical Director, Clinical Manager, and Executive Director or Administrator all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.
• Develops and expands revenue performance
• Develops and maintains key relationships with hospitals, nursing homes, physicians, and other healthcare organizations based on the corporate business plan and revenue budgets
• Manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions; and, also implemented with positive results to the hospice according to applicable state and federal law.
• Establishes collegial, on-going relationships with the key officials of contracting entities – including those who have line authority over discharge planning personnel – to promote the smooth and efficient functioning of such contracts.
• Responsible for supervision of day-to-day operation of program including, but not limited to, the following:
• Financial Management
• Employment Process
• Quality Assurance/Quality Improvement
• Payroll
• Admissions
• Medical Staff
• Systems Operations
• Business Plan
• Human Resource Policy
• Staff Development
• Responsible for the Patient and Family Services Program

Takes overall responsibility for the clinical services function at the Hospice including the home, hospital settings, nursing homes, and other locations.

Handles overall management of the Volunteer Program including supervising the director of volunteers.

Assures the performance of the volunteer and bereavement programs in compliance with the local work plan developed with corporate staff.

Assumes the role of official spokesperson for the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public.

Participates in the coordination of all aspects of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.

• Familiarity with state and federal guidelines and regulations
• Working knowledge of budget development, financial profit/loss process, and human resources.
• Ability to work with confidential information
• Well organized and confident to work independently, but is a team player
• Ability to communicate clearly to remote field, mid-level, and executive staff
• Exercises professional judgment and demonstrates good problem-resolution skills
• Very comfortable working with multiple online and computer applications
• Ability to balance multiple tasks and manage conflicting priorities
• Strong follow-up skills

• RN Degree highly preferred; Bachelors’ degree in Business Related field may be considered
• Five years previous managerial experience, of which 3 years in healthcare service industry is preferred.

• Valid driver’s license and automobile liability insurance coverage
• Unencumbered and active RN license in state of residence required if RN

• Intermediate Excel skills
• Basic PowerPoint skills
• Experience reviewing data in electronic systems
• Experience with HomeCare-HomeBase preferred

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.