Director of Operations

Concord Hospitality is seeking a dedicated and dynamic Director of Operations to oversee all facets of hotel operations. Partnering closely with the General Manager, this role drives property-wide strategies focused on guest satisfaction, employee engagement, financial performance, and service excellence—ensuring we exceed brand standards and deliver memorable experiences.

·         Inspire greatness in your team.

·         Encourage and support team members to reach their full potential.

·         Create a work environment that is a Great Place to Work for all.

·         Lead with integrity, transparency, respect, and professionalism.

·         Care for your team and their families.

• →Ensure consistent compliance with brand standards across all departments and daily operations.
• →Support and supervise front desk, food & beverage, and other operational areas as needed.
• →Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures.
• →Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency.
• →Assist in recruiting, training, and onboarding new associates while ensuring adequate staffing levels.
• →Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team.
• →Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience.
• →Maintain accurate inventory control and manage supply availability to support smooth operations.

• Proven experience in hotel operations leadership, preferably in a multi-department capacity.
• Strong knowledge of brand standards, hospitality service, and regulatory compliance.
• Demonstrated ability to lead, mentor, and inspire a diverse team.
• Skilled in problem-solving, guest recovery, and staff development.
• Flexible, hands-on leadership approach with a strong focus on achieving results.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”