Account Operations Director

• Act as account owner for Strategic OEM Customer Account.
• Lead and manage a team of Operations Managers/Field Service Managers responsible for supporting business at customer locations and sites.
• Responsible for implementing account operations management initiatives and ensuring that the expertise and resources within the organization are available to support any agreed initiatives.
• Report on performance KPI’s and metrics to Customer & internal executive management.
• Provide Technical mentoring and leadership to Operations Management teams.
• Drive high standards to achieve quality, safety and operational excellence.
• Coordinate and participate in site meetings between the business teams and customers.
• Partner with Sales/Business Development to increase market share and product penetration by actively seeking out an pursuing business development opportunities.
• Manage, supervise, coordinate and monitor employee and team performance.
• Communicate strongly and effectively with all points of contact, internally and externally.
• Ensure the Health and Safety of staff/contractors working under WGNSTAR direction is of the highest standard.
• Plan and take action to protect Company & Customer assets, reputation, and ensure business continuity.

• 15+ years’ experience in a management role.
• Strong background in Semiconductor Equipment and services.
• Strong business acumen.
• Customer-friendly, presentable, and personable as a Company Representative.
• Comfortable dealing with all levels in internal and external organizations.
• IT proficient with the ability to write clear, coherent, concise and professional emails/letters and presentations.
• Proven Leadership, coaching, and mentoring ability.
• Strategic thinker with excellent decision-making ability and high-level problem-solving skills.
• Demonstrated communication and organizational skills.
• Strong interpersonal skills.
• Drive and desire to identify, grow, and deliver business development opportunities.
• Ability to travel as required to support business needs.

• The ideal candidate will have 15+ years’ experience in a Senior Field Operations Account Management role within the Semiconductor industry. Previous people and customer management experience is required and candidates must be comfortable working in both remote and office-based environments

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.