Program Information & Technology Manager

Take ownership of the technology-enabled systems that support effective program delivery, operational efficiency, and data-driven decision-making in an international development environment. As Program Information & Technology Manager, you will oversee the day-to-day administration and performance of a digital program management platform, ensuring that teams can access accurate, timely, and reliable information. You will coordinate user support, data quality monitoring, knowledge management, and system improvements while serving as the primary operational liaison with technology providers. Working closely with program leadership and functional teams, you will help streamline workflows, strengthen accountability, and improve visibility into program performance. This remote opportunity is suited to a technically minded professional who combines strong coordination skills with a practical understanding of information systems and business operations. Please note that this position is contingent upon the anticipated program contract being awarded.

The ideal candidate has a strong background in information systems administration, technology-enabled operations, or business process support, with the ability to bridge the needs of functional teams and technical providers. The following qualifications and skills are expected:

• A bachelor's degree in information systems, information technology, public health, business administration, project management, international development, data management, management information systems, or a related field.

• An advanced degree or relevant professional certification is preferred.

• Three to five years of relevant experience administering or supporting service delivery platforms, CRM or ERP systems, workflow management tools, or similar technology-enabled systems.

• Demonstrated experience supporting or coordinating the implementation of systems used for workflows, dashboards, reporting, document management, financial information, workforce data, or related business processes.

• Experience collaborating with technology vendors, developers, corporate IT teams, and functional users to coordinate troubleshooting, system enhancements, releases, and technical requirements.

• Practical knowledge of system administration, user access management, data quality assurance, dashboards and reporting, document repositories, user training, and help desk or customer support.

• Strong project coordination, analytical, organizational, and problem-solving skills, with the ability to manage competing priorities across technical and functional teams.

• Ability to translate operational and business requirements into actionable technical requests and explain system functionality clearly to end users.

• Technical familiarity with web application technologies and cloud-based systems, including AWS.

• Excellent written and verbal communication skills in English.

• Ability to work effectively across countries, cultures, and time zones in a remote environment.

• Eligibility to work without visa sponsorship, as sponsorship is not offered for this position.