HVAC- Data Center Service Operations Manager

• Act as key point of contact for Data center customers in the region, ensuring timely resolution of service issues and escalation.
• Manage end -to -end service delivery for assigned HVAC service accounts, including warranty service, annual maintenance contract SLA adherence, operation and maintenance along with break fix contracts.
• Coordinate with internal teams including service engineers, service sales engineers, Quality team and factory, sub-contractors and supply chain.
• Implement best practices in safety, quality and statutory compliance.
• Conduct periodic service reviews and performance meeting with customers.
• Identify opportunities for value-added services.
• Handle customer audits, technical discussions when required.
• Ensure proper manpower planning, training, performance reviews and skill enhancement.
• Drive a culture of accountability, customer focus and continuous improvement.

• 8 to 15 years of experience with proven expertise into Data Center Service Operations.
• Diploma or Any Engineering degree

Technology enabled tools may support parts of the recruitment process, with oversight by people. 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Click on this link to read the Job Applicant's Privacy Notice