Senior Facilities Manager

Job Title

Job Description

Location: Canberra (preferred) | Sydney (secondary preference)
Citizenship Requirement: Australian Citizen
Security Clearance: Must be willing to undergo security clearance assessment.

Key Responsibilities

Facilities Operations

• Manage a portfolio of client properties and ensure effective day-to-day facilities management delivery.
• Oversee reactive and planned maintenance programs, contractor performance, and service quality.
• Act as the primary escalation point for critical incidents and after-hours operational issues.
• Coordinate recovery plans and engage specialist contractors when required.

Client & Stakeholder Management

• Build and maintain strong relationships with clients, landlords, service providers, and internal stakeholders.
• Lead client meetings and provide clear operational updates and strategic recommendations.
• Ensure timely resolution of issues and delivery against agreed service levels.

Asset, Compliance & Risk Management

• Oversee annual property inspections and compliance activities.
• Maintain asset registers and lifecycle planning for building plant and equipment.
• Ensure contractors comply with all legislative, safety, and operational requirements.
• Support audit requirements and maintain accurate documentation and records.

Financial Management

• Prepare annual budgets, forecasts, and maintenance expenditure plans.
• Manage invoice approvals, financial reporting, and P&L activities.
• Monitor expenditure and identify opportunities for operational efficiencies and service improvements.

About You

To be successful in this role, you will bring:

• Minimum 5+ years' experience in Facilities Management.
• Demonstrated experience managing commercial, corporate, retail, government, or mixed property portfolios.
• Previous experience leading and developing facilities management teams.
• Strong understanding of hard FM services, building services, maintenance, compliance, and asset management.
• Excellent stakeholder engagement and client relationship management skills.
• Commercial acumen with experience in budgeting, forecasting, and financial reporting.
• Proven ability to consistently achieve KPIs and service delivery outcomes.
• Strong problem-solving skills and the ability to operate effectively in a fast-paced environment.
• Ability to work autonomously while collaborating with local and national teams.

What's On Offer

• Leadership opportunity with a high-profile property portfolio.
• Collaborative and supportive team environment.
• Exposure to government and corporate clients.
• Career progression and professional development opportunities.
• Flexible and dynamic work environment.