Server Assistant- Hotel Sorrento

A Server’s Assistant assists the service staff in the service of the guest. The supportive role of the Server Assistant is to help make service more efficient and timelier. You will be expected to complete training where you will be introduced to all the policies and daily procedures that make up your job. You must memorize the floor charts, seating numbers and store layout. Serve guests, bread, water, and butter upon servers taking the orders, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave.

We want to exceed our guests’ expectations and deliver the best service anywhere. To achieve that goal, we have developed service goals that should be followed by every server, every shift, for every guest. You should strive to meet the following goals:

· Adherence of all safety and sanitation standards established by Hotel, as well as city, region, state and federal requirements

· Make sure hot food is delivered hot, and cold food is delivered cold

· Pre-bus tables as needed in your section, then throughout the restaurant

· Pack leftovers for guests following proper sanitation and packaging procedures

· Greet every guest you pass and make them fell welcome

· Refill non-alcoholic drinks for our guests as needed

· Thank every guest for visiting us and invite them to return

· Reset each table within 2 minutes after the guests leave

· Maintain a clean restaurant at all times

· Completes all side work

· Communicates with and supports all staff to serve the guests

· Employs teamwork

· Follows Hotel Sorrento policy

· Obtain service area assignment at the beginning of each shift

· Promptly greet guests as they are seated and bring bread, butter, and water to table

· Remove used tableware between courses and provide tableware for next course

· Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for

washing

· Between seating promptly clean tabletops, chairs, and booths. Check floor and clean as required. Reset and arrange

tabletop

· Inspect assigned restroom every 30 minutes and clean as needed

· Respond appropriately to guest requests. Communicate guest requests to server as needed

· Communicate with server and hostess to assure efficient seating, table utilization and customer service

· Assist server as needed with food delivery, especially with large parties and during peak periods

· Thank guests as they are leaving

· Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the

restaurant manager or immediate supervisor

· Washington State Food Handlers Certificate

· High school diploma, GED Degree, or related training equivalent required

· Minimum 1+ year of relevant work experience in similar scope and title required

· Experience within luxury brand/markets preferred

· Must able to communicate and understand the predominant language(s) of our guests

· Must have a basic knowledge of dining room and service procedures and functions

· Must be able to work in a standing position for long periods of time (up to 5 hours)

Property-based, restaurant and kitchen floor presence, and occasional meetings across departments. Flexibility to work days, evenings, holidays, and weekends around key team milestones, events, or business levels. Ability to sit, stand, walk, and lift up to 25 lbs as needed.

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.