Community Operations Director - Scranton PA

This role serves as a cross-functional operational leader, working collaboratively across the organization to define, optimize, and standardize business processes and operating procedures. It involves partnering with system end-users to design efficient workflows, implement cross-functional process improvements, and documenting operational policies. The role actively contributes to system and operational enhancement efforts by collaborating with Product, Technology, and Clinical leadership, ensuring technology is effectively leveraged to support business needs. It requires strong leadership, communication, and negotiation skills to influence operations across departments, foresee enterprise-level implications of changes, and manage risks and issues through resolution. With strong organizational and time management abilities, this individual provides operational expertise to market leadership, supports execution of P&L goals, and serves as a subject matter expert and guide to peers and teams across the enterprise.

• Dyad partner to the CMD bringing together operational and clinical excellence to lead the community.
• Work collaboratively across the business to define, optimize, and evolve standard operating procedures and business process standardization across the enterprise
• Work with system/technology end-users to develop optimal system workflows to enable desired business process; Identify and implement cross-functional process improvements
• Document operational policies and procedures
• Working collaboratively with Product leadership, leverage understanding of business process to participate in future requirements gathering for system or operational enhancements or selection, across the enterprise
• Collaborate with Product, Technology and Clinical leadership to optimize and maximize use of selected technology
• Lead, persuade, influence, and negotiate with respect to market operations, as well as within Operations Department and among other supporting departments
• Understand and foresee enterprise/company implications of subtle detail changes
• Track issues/risks and follow through on resolution with departmental leads; Strong verbal and written communication and interpersonal skills, including demonstrated ability to communicate effectively and tactfully to internal and external stakeholders
• Possess highly effective time management and organizational skills to independently manage self to achieve multiple objectives and meet deadlines
• Work and collaborate effectively within a team environment; Contribute to organization’s growth and profitability by providing operational expertise to market leadership
• Serve in a leadership role, providing subject matter expertise, guidance, and direction to team and peers.
• For P&L, remains consulted and informed and is responsible for executing against the goals and targets.

• Proficient with office software including Electronic Health Record, Scheduling Software and Ring Central Applications. 
• Microsoft Office experience
• Time management
• Community resource relationship building
• Cross team collaboration
• Tracking university contract affiliation agreements
• Delegation
• Advocacy skills
• Developing and managing processes
• Developing standards

Travel requirements: Travel may be required up to 50% locally.

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 35 pounds. Specific vision abilities required by this job include close vision.