Service Operations Distribution Specialist

18202 - Service Operations Distribution Specialist - NY - On Site

[Ronkonkoma, NY, 117.., New York, United States

Position Summary The Service Operations Distribution Specialist is responsible for delivering exceptional service in a high-volume payroll provider environment by ensuring accurate, timely, and secure distribution of payroll materials. This role plays a key part in supporting client satisfaction by managing the end-to-end printing, packaging, and preparation of payrolls for the organization’s entire client base. The Specialist ensures all distribution tasks meet quality standards, adhere to strict timelines, and align with company procedures and compliance requirements.

Compensation: $15.00 - $20.00 hourly

Essential Duties and Responsibilities

Assemble and prepare payroll packages according to client numbers, ensuring all required materials—such as registers, departmental reports, worksheets, liability reports, checks, vouchers, and miscellaneous documents—are accurately included and meet quality and production timeline standards.

Operate a variety of office and production equipment, including mailing systems, shipping PCs, printers, sealers, and related machinery to ensure timely processing of payroll and client packages.

Inspect printed payroll checks, performing quality checks, sorting, and packaging as required for secure pickup or delivery.

Coordinate and complete daily posting of mail and overnight shipping labels, ensuring adherence to distribution schedules.

Accurately complete package confirmations, logs, and checklists to maintain precise tracking, security, and visibility of all package movement and location throughout the workflow.

Follow all security, confidentiality, and audit protocols to protect sensitive client and payroll information in accordance with company policies.

Identify, document, and escalate discrepancies or issues to appropriate personnel to ensure no output is missing, incorrect, or delayed.

Stage and replenish packaging supplies to maintain continuous production readiness and support workflow efficiency.

Load and unload paper stock and related materials to support optimal functioning of printers and production equipment.

Execute daily processing and printing tasks across multiple platforms, ensuring accuracy and timeliness of all printed outputs.

Coordinate and monitor computer processing jobs, verifying successful completion and promptly addressing any interruptions or errors.

Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities.

Marginal Functions

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.

Provide light administrative support, such as filing digital documents, maintaining shared drives, and archiving vendor or training records.

Help maintain cleanliness and organization of the production and storage areas.

Attend webinars and training to stay up to date on best practices related to the company and department.

Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.

Strong time management skills, with the ability to prioritize effectively in a fast paced environment.

Flexibility to perform a variety of assignments within the print room, including operating different equipment, running varied production jobs, and learning new machinery or processes as needed.

Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.

Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.

Sound decision making abilities, including evaluating complex information and determining appropriate actions.

Working knowledge of shipping and logistics vendors, including FedEx, UPS, and other courier services, with the ability to coordinate shipments, evaluate service levels, manage vendor relationships, and identify cost-saving opportunities.

High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.

Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.

Education & Experience

High School Diploma preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.

One (1) or more years’ of experience with cloud-based printing solutions preferred.

One (1) or more years’ of experience with administrative and clerical procedures.

Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed

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