Temp Business Operations Associate - Hanover

TEKsystems® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001, we are the nation’s largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems® has over 100 offices throughout the United States, Canada, and Europe. Our best-in-class staffing and project delivery processes, as a six-billion-dollar company, coupled with the core values that guide our company culture, fuel our success.

The Business Operations Associate (BOA) is responsible for researching, reconciling, and resolving outstanding accounts receivable balances, overpayments, payment application issues, and other account discrepancies.

Strong research and analytical skills, problem-solving, professionalism, attention to detail, strong follow-up, multitasking, independent judgment, clear communication, and the ability to adapt to changing priorities in a collaborative environment.

• Research and resolve outstanding accounts receivable balances, overpayments, unapplied payments, misapplied payments, credits, and other account discrepancies.
• Analyze account activity, payment history, invoices, credits, adjustments, and supporting documentation to identify root causes and determine appropriate resolution steps.
• Reconcile balances across applicable systems and records to ensure transactions are accurately applied and account information is complete.
• Partner with internal teams to obtain missing information, clarify transaction details, and support timely resolution of complex balance and payment issues.
• Document research, findings, and actions taken to maintain clear records and support consistent follow-up through resolution.
• Identify recurring issues, trends, or process gaps and escalate findings to management with supporting data and recommended next steps.