Field Technician

Provide on-site field support to customers including installation, servicing and repairing systems and equipment.

Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.

Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications.

Troubleshoot Microsoft patches, corporate software deployments, group policies,

Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.

Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.

Perform IMACD activities within SLA's - PC and peripheral add move change

Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.

Documents solutions and incident resolution case notes in English in assigned reporting systems

Performs inventory management.