Head of Operations - The Bristol Bol

Croatia·Bolexecutive

OperationsOperations Director

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Overview

Direct responsibility for the operations of the Food & Beverage (F&B) department, as well as coordination of the front office, housekeeping, administrative and maintenance/technical departments.

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OperationsOperations Director

Direct responsibility for the operations of the Food & Beverage (F&B) department, as well as coordination of the front office, housekeeping, administrative and maintenance/technical departments.
Implementation, monitoring, and improvement of Standard Operating Procedures (SOPs) across all departments to enhance service quality.
Monitoring of operating expenses (OPEX), procurement optimization, control of food and beverage costs, and workforce management.
Selection, motivation, and training of department heads, along with addressing daily operational challenges and guest complaints.
Gradual assumption of responsibility for developing annual business plans, budgeting, and defining the hotel’s pricing strategy.
Active involvement in sales and marketing operations, contracting with key partners, and monitoring distribution channels.
Assuming full responsibility for the hotel’s overall financial performance, including revenues, expenses, and profitability.
Maintaining or reducing F&B costs within established budgetary frameworks (e.g., as a percentage of departmental revenue).
Optimization of labor costs through efficient scheduling and shift planning within operational departments.
Improving or maintaining the hotel’s ratings on key platforms (Booking.com, TripAdvisor, Google).
Reducing the number of operational guest complaints and increasing ratings for cleanliness and food and beverage services.
Reducing turnover among key staff (department heads) and successfully executing employee training programs.
High rating for internal climate and employee satisfaction within operational departments.
Achievement or exceeding of the planned Gross Operating Profit (GOP) within departments under direct supervision.