Process Design Consultant I

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• 5+ plus years in one or more of the following areas: Industrial Engineering, business process design, operations modeling, business / operational / organizational / technology strategy formulation, product development, business analysis
• Excellent written & verbal communications
• Able to obtain working knowledge of key technologies deemed part of target state solutions
• Proven experience in the domain of consulting/advisory is an advantage
• Proven experience applying IE fundamentals in Financial Services is an advantage
• Experience in analysis of information and data
• Logical and systematic approach to solving unstructured problems
• Proven facilitation and meeting management skills

Desired Skills:

• Experience with complex project/program management
• Knowledge of AML/KYC business processes very beneficial
• BPM, automated Workflow and Content Management experience is a plus
• Experience with business or technology strategy development
• Strong experience with business and technology operational process definition and optimization
• Design Thinking and Agile methodology, Lean familiarity
• Proven ability to clearly articulate complex issues and findings to key stakeholders
• Practical IE background in traditional manufacturing and financial services is desirable

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data Visualization
• Process Design
• Strategic Thinking
• Administrative Services
• Business Process Analysis
• Process Effectiveness
• Process Performance Measurement
• Process Simplification