Assistant General Manager Vino Volo at Vancouver International Airport

Job Details

At Vino Volo, wine, food, hospitality, and travel come together to create a unique airport dining experience.

We are looking for an experienced, hands-on Assistant General Manager to help lead our Vino Volo operation at Vancouver International Airport. In this role, you will support the General Manager with daily restaurant operations, develop and motivate the team, and ensure every guest receives knowledgeable, approachable, and memorable service.

This is an excellent opportunity for a hospitality leader who enjoys working in a fast-paced environment and has a genuine interest in wine, food, and developing people.

• →Support the General Manager in leading the day-to-day operation of Vino Volo at Vancouver International Airport
• →Act as Manager on Duty and ensure smooth opening, closing, and shift operations
• →Coach, motivate, and develop associates to deliver knowledgeable and welcoming wine and food service
• →Maintain Vino Volo’s service, presentation, and hospitality standards
• →Support scheduling, labour management, inventory, ordering, receiving, and cost-control processes
• →Drive sales across wine, food, and retail offerings
• →Manage cash-handling procedures and support daily financial controls
• →Assist with recruitment, onboarding, training, performance feedback, and associate development
• →Maintain compliance with food safety, liquor service, workplace safety, and airport requirements
• →Address guest concerns professionally and support positive resolutions
• →Collaborate with airport partners and internal support teams to keep operations running smoothly
• →Promote a safe, respectful, inclusive, and welcoming workplace

• At least two years of supervisory or management experience in a high-volume restaurant, hospitality, food-service, or retail environment
• Strong leadership skills and a genuine interest in coaching and developing people
• A passion for hospitality and creating memorable guest experiences
• Knowledge of wine or a strong willingness to learn
• Experience with point-of-sale systems and Microsoft Office
• Strong organizational, communication, and problem-solving skills
• The ability to remain calm, organized, and solutions-focused in a fast-paced environment
• Post-secondary education in hospitality, business, or a related field is an asset; an equivalent combination of education and relevant experience will also be considered

• Must be at least 19 years old
• Valid Serving It Right certification, or the ability to obtain it before starting
• Availability to work early mornings, evenings, weekends, and holidays
• Ability to reliably report for shifts, including shifts scheduled outside regular public transit hours
• Ability to lift and carry up to 50 pounds
• Ability to stand and work on your feet for extended periods
• Ability to obtain and maintain all airport security clearances and identification required for the position
• Successful completion of all required background and employment checks

Vino Volo is part of Paradies Lagardère, a leading travel retail and hospitality company operating in airports across North America.

Paradies Lagardère is proud to be an equal opportunity employer. We are committed to creating a diverse, inclusive, and welcoming workplace and to providing accommodations throughout the recruitment and hiring process.

If you are passionate about hospitality, enjoy developing people, and want to bring approachable wine experiences to travelers from around the world, we would love to hear from you.