Trainer & Instructional Designer

What We Need Corpay is currently looking to hire a Trainer & Instructional Designer. This position is located in Brentwood, Tennessee. In this role, you will create and deliver engaging, results-driven learning experiences across the organization, with approximately 70% of the role focused on in-person training facilitation and 30% focused on instructional design and content development. You will report directly to the Director of CX Content, Learning & Development and regularly collaborate with subject matter experts, team leads, Operations management, and key stakeholders. How We Work As a Trainer & Instructional Designer, you will be expected to work in an office environment. Corpay will set you up for success by providing: Assigned workspace in our Brentwood, Tennessee office Company-issued equipment on site Formal, hands-on training Role Responsibilities Roe Responsibilities Live Training Courses (70%) Practicing patience and making complex or detailed processes engaging and accessible for learners. Leading in-person instructor-led training sessions in the Nashville-area office and occasional virtual instructor-led training sessions. Delivering onboarding programs for new hires and cross-training programs for existing team members. Adapting delivery style based on learner needs and engagement levels. Collecting and analyzing feedback to continuously improve training quality. Collaborating with Operations management and subject matter experts to support optimal learner outcomes. Facilitating practical application sessions known internally as training bay. Maintaining training rooms and ensuring they remain organized and tidy. Instructional Design & Content Creation (30%) Demonstrating initiative, maintaining a positive attitude, and working effectively both independently and as part of a team. Developing blended learning materials, including eLearning modules, microlearning, videos, job aids, and documentation. Collaborating with subject matter experts to gather insights and develop learner-centered content. Ensuring training content is consistent, clear, and aligned with business goals. Uploading, organizing, and maintaining content in learning management systems, tracking learning outcomes, and providing reports. Managing multiple priorities, meeting deadlines, communicating progress clearly to stakeholders, and delivering training initiatives with consistency and impact. Organizing, planning, and prioritizing work effectively. Communicating effectively through verbal and written channels while maintaining strong attention to detail. Supporting occasional departmental needs that may fall outside the primary scope of the role. Traveling occasionally for off-site training or collaboration events. Qualifications & Skills 5-6 years of experience in training facilitation and instructional design; experience in financial technology or process training is preferred. College degree or equivalent required; a degree in Education, Instructional Design, Organizational Development, or Communications is preferred. Proficiency with eLearning authoring and creative tools, including Articulate 360, Adobe Creative Suite, and Canva. Experience working with learning management systems, including Lessonly, to manage and deliver content. Excellent interpersonal and communication skills, with confidence leading in-person training sessions. Ability to analyze complex processes and translate them into clear, user-friendly training materials. Strong self-motivation and a high level of ownership. Strong classroom management, project management, organization, and prioritization skills. Ability to work independently while collaborating regularly across departments and stakeholder groups. Ability to maintain a regular in-office presence for live training sessions, with remote flexibility applying to content development responsibilities. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes