Operations Manager- Service & Supervision

1. Oversees and manages all BCRTA street operations and all other services.
2. Supervises and coordinates the activities of Operations Supervisors, including assigning work, completing performance evaluations, and administering corrective action and discipline in accordance with BCRTA policy.
3. Addresses and manages needs for special service, service interruptions and staffing changes initiated after service starts.
4. Enforces BCRTA policy and procedures related to service operations, communicates policies and procedures to all operations personnel, and administers procedures and policy consistently and effectively.
5. Maintains On-Time Performance and superior customer experiences by implementing policies and services directives.
6. Consults with the management team as requested in the development or implementation of new services or problem-solving situations.
7. Works with the Maintenance Department to assure vehicle availability and reliability to meet operational goals.
8. Collaborates with the Operations team to interview and hire new staff.
9. Assists the HR Department in administering the BCRTA personnel procedures relative to operations employees.
10. Submits written reports of all incidents and accidents to the Director of Operations within 24 hours.
11. Manages risk by promoting a safe working environment and service operations and assures that all accident/incident procedures are communicated and effectively administered.
12. Supports BCRTA’s Public Transportation Agency Safety Plan and Safety Management System (49 CFR Part 673), including hazard identification and reporting, safety risk mitigation, and monitoring of safety performance targets.
13. Serves as a trained supervisor for reasonable suspicion determinations under BCRTA’s FTA drug and alcohol testing program (49 CFR Part 655) and ensures operations staff comply with testing requirements.
14. Investigates and responds to complaints from user groups, staff, and community sources, including ADA and Title VI complaints, in accordance with BCRTA procedures. 
15. Collaborates with the Operations Manager of Safety & Training to administer the driver training program, staff re-training programs, and employee evaluation program.
16. Provides service data to the Operations Manager of Safety & Training as needed to ensure data integrity, including data used for National Transit Database (NTD) reporting.
17. Performs regular field supervision to ensure employee compliance with BCRTA policies and ensures customer service standards are met or exceeded.
18. Ensures fixed-route and ADA complementary paratransit service is delivered in compliance with ADA requirements (49 CFR Parts 37 and 38).
19. Responds to the scene of accidents, incidents, service disruptions, and emergencies, including during severe weather, as needed.
20. Operates BCRTA revenue vehicles as needed to cover service, provide road relief, or respond to emergencies.
21. Monitors overtime and operating costs and assists the Director of Operations in preparing and managing the Operations budget.
22. Uses dispatch, scheduling, and vehicle-location systems to monitor service and make real-time operational decisions.
23. Attends meetings on Director of Operations’ behalf or performs other duties as requested by the Director of Operations.
24. Collaborates on special projects and organizational initiatives as needed.
25. Participates and attends training seminars to maintain up-to-date knowledge within the profession.
26. Acts as an ambassador of BCRTA by always promoting a positive image.

• Constant period of hearing, near and far acuity, depth perception, color vision.
• Frequent periods of speaking and sitting.
• Frequent periods of standing and walking, including on uneven surfaces and near moving traffic during field supervision.
• Occasional periods of squatting, kneeling, reaching, twisting, and climbing on and off vehicles.

• Occasional exposure to exhaust fumes.
• Frequent outdoor exposure to all weather conditions, temperature extremes, and noise during field supervision.
• Work near moving vehicles and traffic.
• Combination of office environment and outdoor field work.

1. Ability to negotiate, train and persuade.
2. Ability to read and interpret documents and instruments.
3. Ability to analyze problems and recommend corrective courses of action.
4. Ability to manage, supervise, lead, coordinate and motivate.
5. Work with, memorize and retain detail.
6. Execute reasonable and efficient decisions quickly.
7. Well developed oral and written communication ability.
8. Ability to design and implement training programs.
9. Demonstrates good command of the English language.
10. Ability to work on multiple concurrent projects with frequent interruptions.
11. Ability to work effectively under frequent periods of stress.
12. Performs as effective team player.
13. Maintain strict confidentiality.
14. Ability to perform simple math calculations.
15. Working knowledge of FTA, ADA, Title VI, and State of Ohio requirements applicable to public transit operations.
16. Proficiency with dispatch, scheduling, and vehicle-location software and Microsoft Office.

• 14% employer contribution to the Ohio Public Employees Retirement System (OPERS).
• Medical, dental, and vision insurance.
• Employer-paid short-term disability and life insurance.
• Up to 29 paid days off during the first year.
• Opportunities for advancement and professional development.

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "