SUPPLY CHAIN MANAGER

Key Accountabilities 1. Supply Chain Strategy & Business Leadership • Strategic Leadership & Alignment: Formulate and execute an integrated Supply Chain strategy aligned with corporate objectives, business growth priorities, and long-term value creation. • End-to-End Supply Chain Excellence: Drive operational efficiency and continuous improvement across procurement, demand and supply planning, warehousing, customer service, and logistics to optimize service delivery, cost, and operational performance. • Digital Transformation & Process Optimization: Lead supply chain digitalization, systems integration, process standardisation, and transformation initiatives to strengthen visibility, governance, productivity, and data-driven decision-making. • Business Growth & Market Expansion: Enable business expansion, new product introductions, and market development through scalable supply chain capabilities, strategic sourcing, demand responsiveness, and effective resource planning. • Leadership & Strategic Decision Making: Contribute as a key member of the senior leadership team, providing strategic insights, commercial perspectives, and cross-functional leadership to drive business performance and sustainable growth. • Financial Performance & Value Optimization: Strengthen cost management, working capital efficiency, inventory optimization, and supplier value creation while balancing business continuity, quality, risk management, and customer satisfaction. • Risk, Governance & Compliance: Establish supply chain governance frameworks, strengthen supplier relationships, mitigate operational and sourcing risks, and ensure compliance with applicable regulations, internal policies, and ethical standard 2. Procurement & Supplier Management Key Responsibilities • Develop and implement procurement strategies that ensure uninterrupted supply, cost competitiveness, quality, and sustainability. • Manage sourcing and purchasing activities for direct and indirect materials, services, logistics, and capital expenditures. • Lead supplier selection, qualification, negotiation, contract management, and supplier performance evaluation. • Develop strategic supplier partnerships to improve service, quality, innovation, and cost efficiency. • Ensure compliance with procurement policies, company governance requirements, ethical sourcing standards, and applicable regulations. • Establish and maintain a supplier qualification, evaluation, and audit program. • Conduct periodic supplier audits covering Quality, EHS, sustainability, financial stability, business continuity, and compliance requirements. • Monitor supplier compliance with contracts, Supplier Code of Conduct, legal and regulatory requirements, and company standards. • Lead supplier corrective and preventive action initiatives arising from audits, quality incidents, delivery failures, and compliance gaps. • Conduct supplier risk assessments and develop mitigation plans for critical suppliers. • Collaborate with Supply Chain, Production, Quality, Finance, and EHS teams to ensure supplier performance supports business objectives. • Drive continuous improvement, localization, and cost-saving initiatives throughout the supplier base. 3. Warehousing, Logistics, Transportation, Export & Import Management Key Responsibilities • Manage warehousing, transportation, and distribution operations to ensure safe, efficient, and cost-effective movement of raw materials and finished goods. • Ensure optimal inventory control, storage, dispatch, and delivery performance. • Optimize transport routes, fleet utilization, freight costs, and warehouse productivity. • Manage logistics service providers, carriers, freight forwarders, shipping lines, and customs clearing agents. • Ensure compliance with transportation regulations, dangerous goods requirements, customs regulations, and company EHS standards. • Lead all import and export activities, ensuring timely customs clearance and compliance with local and international trade regulations. • Manage import permits, export documentation, certificates of origin, duty exemptions, shipping documents, and regulatory approvals. • Coordinate with government authorities, customs agencies, freight forwarders, and clearing agents to ensure efficient movement of goods across borders. • Monitor changes in import/export legislation, tariffs, duties, and trade compliance requirements and mitigate associated risks. • Optimize inbound and outbound logistics costs through effective freight negotiation and transportation planning. • Ensure accurate trade documentation and maintenance of records for audits and regulatory compliance. • Drive continuous improvement in logistics efficiency, delivery reliability, and customer service. 4. Customer Service Management Key Responsibilities • Lead and manage the Customer Service function to ensure excellent customer experience throughout the order-to- delivery process. • Develop and maintain strong relationships with customers, acting as a key escalation point for service-related matters. • Ensure timely and accurate processing of customer orders, inquiries, quotations, and delivery requests. • Monitor customer service performance and implement improvement initiatives to enhance customer satisfaction. • Manage customer complaints and service failures, ensuring prompt investigation, communication, resolution, and implementation of corrective actions. • Collaborate with Sales, Production, Quality, Warehouse, Logistics, and Procurement teams to ensure seamless order fulfilment and customer support. • Establish customer service standards, procedures, and service-level agreements (SLAs). • Analyse customer feedback, complaints, and satisfaction trends to identify improvement opportunities. • Oversee after-sales service processes and ensure effective handling of product concerns, returns, delivery issues, and warranty-related matters. • Ensure customer claims are investigated, tracked, and closed within agreed timelines. • Drive customer retention through proactive communication and service excellence. • Support key account management activities through regular customer engagement and performance reviews. • Lead continuous improvement initiatives aimed at enhancing customer experience and operational efficiency. 5. Financial & Performance Management. Key Responsibilities • Own Supply Chain budget, cost management, and working capital performance. • Drive inventory optimization and cash flow improvements. • Deliver annual productivity, savings, and operational efficiency targets. • Establish and review strategic performance indicators for all Supply Chain functions. 6. EHS, Sustainability & Corporate Governance Key Responsibilities • Champion a zero-harm safety culture across Supply Chain operations. • Ensure compliance with environmental, health, safety, and regulatory requirements. • Drive sustainability initiatives within procurement, logistics, packaging, transportation, and supplier networks. • Promote ethical business practices, supplier responsibility, and ESG compliance. 7. Leadership & Organization Development Key Responsibilities • Lead, develop, and inspire a high performing Supply Chain organization. • Build talent pipelines, succession plans, and leadership capabilities. • Foster a culture of accountability, innovation, collaboration, and continuous improvement. • Act as mentor and coach within Supply Chain Requirements Professional Experience ❖ Minimum of 5–10 years of progressive experience in supply chain management, procurement, logistics, warehousing, and distribution, including at least 3–5 years in a managerial or senior leadership role. ❖ Proven track record in developing and implementing supply chain strategies aligned with business objectives, growth plans, and operational requirements. ❖ Demonstrated experience in strategic sourcing, supplier negotiations, contract management, supplier performance monitoring, and cost optimization. ❖ Strong expertise in demand and supply planning, inventory management, business continuity planning, and supply chain risk mitigation. ❖ Extensive experience managing transportation, warehousing, distribution networks, third-party logistics providers, and customer service operations. ❖ Demonstrated ability to improve financial performance through cost control, working capital optimization, inventory efficiency, and continuous improvement initiatives. ❖ Experience implementing ERP systems such as SAP, supply chain digitalization, performance dashboards, and KPI- driven management processes. ❖ Proven leadership experience in managing cross-functional teams, developing talent, driving performance, and fostering a culture of accountability and continuous improvement. ❖ Sound understanding of supplier governance, regulatory compliance, EHS requirements, quality standards, sustainability, and corporate policies. Preferred Industry Experience ❖ Experience in manufacturing, industrial operations, construction materials, chemicals, or a related technical industry is highly desirable, particularly in environments requiring complex procurement, raw material planning, inventory control, and reliable product distribution Benefits Proposed Compensation & Benefits Package: Gross Monthly Salary: TZS 6,000,000. Company Vehicle: Provided. Fuel: Company-funded. Company Phone: Provided, including airtime. Medical Insurance: Cover for the employee, spouse, and up to four (4) children. Free Meal / Lunch