Guest Experience and Behind the Scenes Shift Lead - New York

The Guest Experience Lead will oversee all aspects that can elevate the guest experience including but not limited to: Behind the Scenes Experience, Guest Experience Roamer, and Street Team. 

Key Responsibilities:

• Ensure the timely and smooth organization of Behind-the-Scenes tours

• Act as Manager on Duty when scheduled

• Coach, develop, and train frontline hosts

• Utilize hosts for streetmosphere-style interaction while the venue is open to guests

• Brainstorm ideas for new character backstories and create narrative experiences

• Ensure costumes and props are properly cared for, handled, and stored

• Support special events, PR stunts and activations, media appearances, and wax figure launches with celebrity talent

• Opportunity to appear in and create social media content

• The above list is not exclusive or exhaustive and may require undertaking such tasks as reasonably expected within the scope and grading of the role

• Perform other duties as assigned 

Education and Experience:

High school diploma or general education degree (GED). A background in theatre (BA or equivalent in Acting, Performance, Performing Arts, Theatre, or similar) and relevant performance experience preferred. Experience in retail, hospitality, food & beverage preferred. Outstanding character acting, improvisational, and comedic skills to create unique, memorable experiences. Excellent visitor interaction and guest service skills; customer service-oriented demeanor; Ability to memorize and perform from rough script guidelines and quickly learn a character personality and backstory. Great facial/physical expression and body animation. Strong vocal ability and voice control to project through noisy environments.