Business Operations Analyst

• →Responsible for playing a key role in the operations by offering up your Savings Bond Examination subject matter expertise to your peers and leaders
• →Develops and recommends opportunities to improve process performance
• →Identify customer trends and opportunities to drive efficiencies
• →Coordinate or participate in system/software testing including research and feedback
• →Designs, develops, and conducts data collection, analysis, problem resolution and reporting for operations to various stakeholders.
• →Participates in key initiatives and special projects as assigned.
• →Partners with supervisors to monitor workload, coordinates resources, and assigns work to meet service commitments
• →Provides support to assess, report, and resolve system or technical issues
• →Applies critical thinking by independently responding to and resolving routine technical customer requests received via multiple channels while using a variety of applications, tools, databases, and other resources
• →Complies fully with all applicable information security and Treasury guidelines and procedures
• →Communicates with Treasury Retail Securities customers in a manner that will maintain good customer relations and provide excellent customer service.
• →Assists other team members to interpret guidelines and regulations and recommends changes to procedures
• →Maintains advanced business expertise and the ability to adapt to changing technology, processes, procedures, and controls
• →Acts as a point of escalation, provides training and fosters teamwork for others.
• →May assist with other business units’ responsibilities or provides coverage that requires individuals to work specified times to accommodate business needs
• →Performs other duties as assigned

• ​Bachelor's degree in business, accounting or related field, or equivalent combination of education and experience.
• Minimum 5 years related experience is required.
• Proficiency using Microsoft Office applications is required.
• Ability to interface with customers and resolve issues, follow and explain operating policies and procedures and achieve service levels while meeting high productivity and quality standards.
• Ability to adjust quickly to changing technologies and responsibilities in a dynamic, fast paced environment.
• Proficient computer skills including, but not limited to data entry and ability to navigate within multiple applications concurrently.
• Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
• Strong skills in some or all of the following areas: problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal and written communications including active listening, and, time management.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

*This position requires regular on-site attendance

*The full salary range is $60,200-$75,302-$90,400. The expected starting salary range is $67,000-$77,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.

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