Sr. Software Technical Support Manager (Remote)

senior

Customer SuccessTechnical Support

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Quick Summary

Overview

Overview Tier One Technologies is looking for a Senior Software Technical Support Manager to support our Federal Government client’s Delivery & Retail Systems Support Program.

Technical Tools

Customer SuccessTechnical Support

Tier One Technologies is looking for a Senior Software Technical Support Manager to support our Federal Government client’s Delivery & Retail Systems Support Program.
The Senior Software Technical Manager will serve as a senior technical resource supporting the Program Management team throughout software planning, maintenance, development, and production support activities. The role will provide technical support and assist Program Management in identifying technical requirements, dependencies, risks, impacts, and readiness requirements associated with software changes.
This onsite Contract-to-Hire position will be located in Merrifield, VA.
SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

~1 min read

→Managing the entire Software Development Life Cycle (SDLC).
→Maintaining Optimal System performance and proactively mitigating risks early.
→Take projects from assignment to implementation.
→Support management team’s efforts in change management, dependency risks and Critical Path Method to map risk burndown charts.
→Recommend and take action to improve processes.
→Team velocity and capacity planning.
→Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.

Requirements

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A degree from an accredited College/University in the applicable field of services.
8+ years of relevant Enterprise Software Development environment.
3+ years of Computer Programming experience and developing complex web applications including Docker/Kubernetes Cloud integration and container CI/CD.
One or more of the following certifications is required:
- SAFe Release Train Engineer (RTE)
- SAFe Architect
- PMI Agile Certified Practitioner (PMI-ACP)
Experience supporting complex, integrated production software systems, Dependency risks and Critical Path Method to map risk burndown charts.
Experience working across multiple technical teams and system dependencies.
Demonstrated ability to identify technical risks and dependencies during the early stages of software planning.
Experience supporting production incidents, performance problems, defect resolution, and software maintenance activities.
Strong understanding of the Software Development Life Cycle (SDLC).
Ability to recognize technical risks and dependencies before development begins.
Ability to analyze complex software changes across multiple systems and technical organizations.
Ability to coordinate technical teams during high-priority production incidents.
Ability to communicate complex technical information clearly to Program Managers and non-technical stakeholders.
Strong analytical, troubleshooting, planning, documentation, and communication skills.
Demonstrated leadership, organization, time management, budget management, and adaptability.
Excellent communication skills, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
Software project planning and change planning.
Technical discovery and requirements review.
Development readiness assessment.
Familiarity with APIs and web services; system interfaces and Interface Control Documents (ICDs); Application and server architecture; Windows and/or Linux server environments; Network connectivity fundamentals, Databases and SQL concepts; Docker/Kubernetes and CI/CD pipelines; GitHub; Microsoft Office products; Zoom.
Must be a US Citizen or permanent US Resident - Green Card holder.
Must be eligible to obtain Public Trust clearance.
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.