Lead, Business Management - Fixed Term Contract | PGIM Ireland

This role is a fixed term contract initially for 6 months based in our Letterkenny office - Hybrid 2/3 days in the office.

 
A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. 

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! 

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. 

At PGIM, You Can! 

What you will do:

The Architecture and Engineering  organization within PGIM Technology is seeking a Lead, Business Management to support the delivery, governance, and continuous improvement of the foundational technology services across PGIM. This role will partner closely with PGIM Technology leadership, Global Technology teams, business stakeholders, security partners, service owners, vendors, and platform teams to improve service outcomes, strengthen operational oversight, and drive execution across strategic and run-the-business priorities. 

The successful candidate will operate across multiple disciplines, including solution architecture coordination, engineering enablement, stakeholder engagement, operational risk management, M&A integration support, and executive reporting. This is a highly cross-functional role requiring strong technical judgment, business acumen, communication skills, and the ability to drive accountability across a matrixed organization. 

Key Responsibilities:

• Support the delivery, governance, and operational oversight of foundational infrastructure technology services across PGIM. 

• Partner with service owners, architects, engineers, vendors, security teams, and business stakeholders to identify risks, resolve issues, and improve service outcomes. 

• Translate business needs and operational pain points into technology requirements, service improvements, roadmaps, backlogs, and execution plans. 

• Coordinate across infrastructure, cloud, workplace, endpoint, identity, network, collaboration, security, and application teams to drive cross-functional delivery. 

• Help define and mature service management processes, operating models, intake paths, governance cadences, and reporting routines. 

• Support product ownership activities, including backlog management, roadmap development, prioritization, stakeholder alignment, and outcome tracking. 

• Partner with architecture and engineering teams to evaluate solution options, assess operational impacts, and ensure supportability of new or changing services. 

• Coordinate security, risk, audit, resiliency, continuity, and control-related activities across service areas. 

• Support technology integration activities related to mergers, acquisitions, onboarding, divestitures, or business-aligned transformation efforts. 

• Develop executive-ready reporting, dashboards, status updates, decision materials, and governance documentation. 

• Track service health, operational risks, incidents, issues, dependencies, financial impacts, savings opportunities, and benefits realization. 

• Build trusted relationships with business and technology stakeholders and serve as a clear point of coordination across complex initiatives. 

Required Qualifications:

• 5 or more years of experience in technology service delivery, technology operations, infrastructure, security, product ownership, or enterprise technology management. 

• Experience working in large, matrixed enterprise environments with multiple technology, security, and business stakeholders. 

• Strong understanding of enterprise IT services, operational support models, change management, incident management, and service governance. 

• Ability to manage multiple initiatives, priorities, stakeholders, and escalations simultaneously. 

• Strong written and verbal communication skills, including the ability to create executive-level summaries and business-facing technology updates. 

• Experience coordinating technical teams, business stakeholders, vendors, and service owners. 

• Strong analytical, problem-solving, and follow-through skills. 

• Ability to operate independently, identify ownership gaps, and drive structure in ambiguous situations. 

Preferred Qualifications:

• Experience in financial services, asset management, insurance, or another highly regulated industry.

• Working knowledge of Microsoft 365, Azure, SharePoint, and workstation and server operating systems.

• Experience supporting security reviews, conditional access policies, data protection, audit requests, regulatory readiness, or risk remediation.

• Experience with ServiceNow, Jira, Power BI, Power Automate, PowerShell, and Nexthink or similar reporting and workflow platforms.

• Experience supporting mergers, acquisitions, divestitures, tenant integrations, or user migration planning.

• Familiarity with Agile, ITIL, product ownership, service management, or technology governance practices.

• Ability to develop process documentation, RACI models, operational playbooks, executive decks, and service scorecards.