Chief Operating Officer (COO)

As Chief Operating Officer, you will provide executive leadership over client delivery and operational performance, helping shape the next stage of growth for a global professional services organization.
Reporting directly to the CEO, you will initially drive strategic priorities focused on modernizing the delivery model before assuming broader ownership of client delivery functions.
You will oversee delivery operations, practitioner leadership, resource planning, service-line performance, delivery economics, and revenue operations.
A central part of your mandate will be building an AI-enabled, globally integrated operating model that improves efficiency, scalability, profitability, and client outcomes.
You will work closely with senior leaders across commercial, finance, talent, technology, and transformation functions to align strategy with execution.
By developing strong leaders, strengthening operational governance, and expanding global delivery capabilities, you will help create a more agile and resilient organization.
This is a high-impact executive opportunity for a transformation-minded leader who can turn ambitious strategic priorities into measurable, sustainable business results.

• At least 20 years of executive leadership experience in professional services, consulting, technology services, or similarly complex, people-based organizations.

• Demonstrated experience leading large-scale global operations and delivery organizations.

• Proven track record of scaling delivery operations, improving profitability, and driving operational transformation in high-growth or evolving business environments.

• Deep expertise in professional services delivery, including resource management, utilization optimization, staffing models, delivery quality, client success, gross margin performance, and cost-to-serve management.

• Demonstrated success building and leading global delivery centers, distributed workforce strategies, or international talent ecosystems.

• Experience designing and implementing innovative delivery models, managed services offerings, operating frameworks, or commercial structures that improve client outcomes and business performance.

• Strong commercial and financial acumen, with the ability to partner effectively across sales, finance, talent, technology, and executive leadership functions.

• Proven ability to develop senior leaders, strengthen organizational accountability, and build high-performing teams across geographies and business areas.

• Exceptional strategic planning, organizational leadership, and operational management capabilities, supported by a disciplined, metrics-driven approach.

• Strong executive presence and influence, with the credibility to engage clients, board members, executive stakeholders, and senior leaders on strategic priorities.

• Excellent communication and change leadership skills, including the ability to articulate a compelling vision, align stakeholders, and lead complex transformation initiatives.

• Ability to navigate ambiguity, anticipate market shifts, prioritize effectively, and deliver results in a fast-changing environment.

• A leadership style grounded in accountability, operational rigor, collaboration, and a strong focus on client and business outcomes.

• Bachelor's degree required; an advanced degree is preferred.