Operations Manager

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

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  Directs all PM operations activities and teammates within a small or medium-sized (based on revenue, complexity, headcount) Distribution Center (DC), or multiple functions within a large-sized DC.

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  Provides proactive feedback to Operations Supervisors, initiating management coaching, teammate performance feedback, individual performance feedback, and corrective actions where needed.

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  Works with Operations leadership to develop and execute initiatives to improve DC metrics that drive financial performance.

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  Reviews and approves appropriate DC or functions’ expenses and makes capital recommendations where appropriate.

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  Leads the achievement of DC or functional Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.

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  Oversees all customer service for the DC or functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, and Corporate Operations as needed.

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  Implements the conversion of new customers at the DC to ensure successful implementation of new business

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  Enforces DC adherence to company developed SOP’s / WI’s for warehouse management and transportation.

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  Monitors and reports performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.

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  Oversees DC or functions’ succession planning, identifying, attracting, developing, coaching, and retaining talent.

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  Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations.

• Bachelor’s degree required.

• 9 or more years of professional supply chain or warehouse operations experience, preferably within the healthcare/medical/medical device industry.

• Previous supervisory, leadership, planning, communication, organization, and people motivation experience highly preferred Or any combination of relevant education and experience to meet the above requirements.

• In depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.

• Strong financial acumen including prior profit and loss responsibilities.

• Ability to work fast and effectively within a matrix environment.

• Demonstrated leadership and people management skills with an ability to lead, coach and mentor all levels of teammates.

• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.

• Exceptional customer relationship skills.

• Excellent communication and interpersonal skills with an ability to influence senior level management.

• Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.

• Proven ability to analyze and conclude; ability to Continuous Improvement methodologies and to standardize processes across multiple sites and functions.

• Ability to lead and drive change among peers and direct reports.

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If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.