Hospitality and Catering Manager

Food is at the core of our business, and our staff restaurant is at the heart of our Trowbridge site, serving around 600 colleagues working across days, evenings, nights and weekends.

In 2023, we made a significant investment in transforming and refurbishing our restaurant, creating the facility now known as Social.

In 2027, we will open a second restaurant facility within our new Kitchen West factory.

We are looking for an experienced and enthusiastic Hospitality and Catering Manager to lead our onsite catering operation across both facilities.

You will take overall responsibility for the effective planning, management and delivery of our catering services, ensuring consistently high standards of food, service and presentation alongside strong financial management, food safety and compliance.

This is a hands-on leadership role. You will lead and develop the catering team, manage the day-to-day operation and continue to develop our food and hospitality offer to ensure it meets the needs of colleagues working across a wide range of shifts. Our team serve a combination of apetito products and freshly prepared food, including hot breakfasts, lunches and evening meals, a salad bar, baked goods, vending services and meeting hospitality.

The role is primarily Monday to Friday, with occasional night and weekend working to provide visible leadership and support to the teams operating those shifts.

apetito is the UK's leading food supplier to the health and social care sectors, serving more than 1,300 care homes, healthcare and education settings.

Our meals are expertly crafted by chefs and dietitians before being frozen to lock in nutrition, flavour and freshness.

Wiltshire Farm Foods, our sister company, is the UK's largest ready-meal provider, delivering more than 330 delicious frozen meals to customers across the UK.

• Lead the catering operation across Kitchen East and Kitchen West, coordinating staffing, food preparation and service to meet customer and business needs.
• Play a key role in preparing for the opening of the new Kitchen West restaurant and establishing an effective catering operation across both facilities.
• Develop menus and the overall food offer, ensuring consistently high standards of quality, presentation, choice and value for money.
• Maintain a strong focus on the customer experience, continually looking for opportunities to improve and develop the service.
• Plan and deliver catering for seasonal, charitable and special events.

• Lead, motivate and develop the catering team, ensuring effective staffing across the operation.
• Recruit and induct new team members and provide ongoing training, coaching and development.
• Manage attendance, performance, conduct and capability matters in line with company policies.
• Build a positive, collaborative and customer-focused team culture.

• Manage catering budgets, costs and income targets, maintaining appropriate financial controls.
• Manage purchasing, supplier relationships, deliveries and stock.
• Minimise food waste through effective stock management, menu planning and portion control.
• Ensure effective cash handling, reconciliation and financial record keeping.

• Maintain high standards of food safety, hygiene and health and safety, ensuring compliance with relevant legislation, company policies and procedures.
• Ensure consistently high standards of cleanliness, food quality and presentation across both facilities.
• Monitor customer feedback and use it to identify and deliver improvements to the catering offer.
• Work closely with the Facilities Manager to ensure catering equipment and facilities are appropriately maintained.

• Manage rotas, timesheets and the operational records required for the effective running of the service.
• Lead and support projects to continually improve our catering, hospitality and staff restaurant offer.
• Build effective relationships with colleagues and stakeholders across the business, ensuring the service responds to changing operational needs

You will be an experienced, hands-on catering manager who enjoys leading a team and takes pride in delivering consistently good food and service.

You will be comfortable managing a busy catering operation, balancing the day-to-day demands of customers, people, food safety and cost control.

• Level 2 NVQ in Professional Cookery, or equivalent qualification or relevant professional experience.
• Food Safety Level 2 or 3 qualification, or willingness to achieve this within six months of appointment.
• Previous experience in a catering management or supervisory role within a busy catering environment.
• Strong practical knowledge of food preparation, food safety, stock control and waste management.
• A genuine passion for delivering good-quality food and excellent customer service.
• Strong people leadership skills, with experience of motivating, developing and managing a team.
• Good commercial awareness, including experience of managing costs, stock and budgets.
• Well organised, with the ability to plan staffing and workloads across a busy operation.
• Confident communicator, able to build effective working relationships with colleagues and stakeholders at all levels.
• Good attention to detail and a strong approach to food safety, health and safety and compliance.
• Competent IT skills.
• High standards of integrity and a commitment to apetito's values.

• Experience within a staff restaurant, workplace catering, contract catering or similar environment.
• Experience of operating across more than one catering outlet or service.
• Experience of managing catering budgets and income.
• Experience of BRCGS standards or working within a food manufacturing environment.

Due to the operating hours of our catering services, you will need to be flexible and willing to work occasional nights and weekends to provide visible support to the teams working those shifts.

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.