Regional Operations Specialist (Dispatch Coordinator)

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

• →Act as the key liaison between internal teams: field operations, drivers, and account management.
• →Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
• →Handle calls for internal communication only—no direct customer interaction.
• →Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
• →Review and update paperwork to ensure accuracy, completeness, and client alignment.
• →Monitor driver activity to ensure accurate milestone marking for each order.
• →Add and track order milestones in the system to maintain visibility and accountability.
• →Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
• →Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
• →Maintain up-to-date records and documentation to support reporting and performance reviews.

• Extreme attention to detail with the ability to execute with minimal to zero errors.
• Strong written communication skills for efficient and professional SMS/text updates.
• Dependable and highly organized with a proactive, solution-oriented mindset.
• Experience or strong interest in logistics, dispatch, or back-office coordination roles.
• Ability to quickly learn new software platforms and follow established processes.
• Self-motivated and able to work independently in a remote work environment.
• Proven ability to manage time effectively while handling multiple tasks.
• Knowledgeable in using Zendesk

• Slack – Internal team collaboration
• Google Suite – Document and file management
• Zendesk – Ticketing and support platform (training provided)
• DialPad – Internal phone system (training provided)