Statewide Human Resources Program Manager (Hybrid)

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nAre you an innovative and strategic human resources professional who thrives on improving operations, streamlining processes, and leading organizational change?� Do you enjoy bringing teams together, solving complex operational challenges, and developing solutions that improve both the employee experience and service delivery?\r\n\r\n\r\n\r\nThe State of Connecticut Department of Administrative Services (DAS) invites eligible State of CT employees to apply for the position of�Statewide Human Resources Program Manager�in Hartford, CT, to support the continued growth and evolution of the Statewide Human Resources Shared Services Division, which provides Benefits & Leaves, ADA, and Workers' Compensation services to state agencies and employees.\r\n\r\n\r\n\r\n\r\n\r\n\r\nWHAT WE CAN OFFER YOU\r\n\r\n\r\n\r\nAs a state employee, you would continue to have access to the following:\r\n\r\n\r\n\r\n\r\n\r\n Visit our new State Employee Benefits Overview page!\r\n Professional growth and development opportunities.\r\n A healthy work/life balance to all employees.\r\n\r\nTHE ROLE\r\n\r\n\r\n\r\n\r\n\r\n\r\nIn this role, you will report directly to the Human Resources Administrator and serve as a strategic operational partner across the Shared Services Division. The role will lead cross-functional projects, identify process efficiencies, strengthen coordination between teams within the division, and support standardized, effective service delivery. The position will work closely with program managers and subject matter experts responsible for Benefits & Leaves, ADA, and Workers' Compensation programs to identify operational challenges and develop solutions that improve service delivery and organizational effectiveness. To be successful in this role, you must be able to move between strategic planning and hands-on operational execution in a high-volume environment. You must be skilled at facilitating collaboration, managing competing priorities, translating complex requirements into practical workflows, and communicating effectively with employees and stakeholders at all levels.\r\n\r\n\r\n\r\nDISCOVER THE OPPORTUNITY TO\r\n\r\n\r\n\r\n\r\n Evaluate and streamline workflows across the Benefits & Leaves, ADA, and Workers’ Compensation units to improve consistency, efficiency, and compliance;\r\n Partner with internal stakeholders, including HR Business Partners and Program Managers, to understand operational needs and identify opportunities for process improvement;\r\n Support change management efforts by helping teams adopt new workflows, documentation standards, and service expectations;\r\n Lead and support cross‑functional projects focused on operational modernization, workflow redesign, and shared services governance;\r\n Develop, maintain, and implement standardized operational documentation, including SOPs, process maps, and guidance materials;\r\n Serve as a central point of contact for cross‑program issues requiring coordination or escalation.\r\n\r\n\r\nPOSITION HIGHLIGHTS\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n Monday - Friday\r\n Full-time�\r\n First shift�(8 hours per day)\r\n Location: Hartford, CT\r\n Hybrid position (telework and in office)\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

In order to be considered for this job opening, you must be a current State of CT�employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.� You must�specify your qualifications on your application.\r\n\r\nFOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Artificial Intelligence (AI) Policy:� Refer to General Letter No. 195 - Candidate Use of Artificial Intelligence in the Vacancy Filling Process.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov (Opens in a New Window).�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov (Opens in a New Window).\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Administrative Services this class is accountable for managing human resources programs having statewide impact.\r\n

EXAMPLES OF DUTIES

\r\n\r\n\r\n Directs staff and operations of a human resources program having statewide impact;�\r\n Ensures standards and related policies and procedures are communicated to state agencies and consistently followed;�\r\n Advises and counsels agency officials in areas of assigned responsibility;�\r\n Plans, coordinates and manages program strategies and policies;�\r\n Develops program goals, objectives, procedures and work plans;�\r\n Develops or assists in the development of statewide policies and procedures;�\r\n Interprets and administers pertinent laws;�\r\n Selects, trains, manages and evaluates staff;�\r\n Assists in preparation of program budget;�\r\n Sets priorities and schedules projects to ensure that objectives are met;�\r\n Analyzes applications of policies and their statewide impact;�\r\n Analyzes technical human resource problems and recommends effective solutions in areas of assigned responsibility;�\r\n Provides consultation and training to State agencies on recruitment, selection, classification and business rules;�\r\n Maintains contacts with individuals both within and outside of program who might impact program activities;�\r\n Ensures consistency of policies and procedures and uniform interpretation of policies and procedures;�\r\n Serves as state's representative and advocate at grievance and arbitration hearings in assigned area of responsibility;�\r\n Manages the processing of workers' compensation claims;�\r\n Manages or participates in design or delivery of statewide Human Resources certificate programs to ensure agency Human Resources staff are knowledgeable of rules and regulations;�\r\n Manages areas such as (e.g., family, medical, military), and tuition reimbursement;�\r\n Ensures all records, files and folders are maintained, updated and digitized, where applicable;\r\n Leads the recruitment and hiring of staff, including outreach, interview and selection;\r\n May supervise as assigned the analysis and development of job classification and personnel assessment instruments to ensure compliance with professional standards and State and Federal requirements;�\r\n May participate in development of policies and implementation strategies for Human Resources information systems;�\r\n May perform or supervise statewide audits of human resources information systems;�\r\n May provide expert testimony;�\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n\r\n Considerable knowledge of\r\n \r\n relevant state and federal laws, statutes, regulations, policies and procedures;\r\n public personnel administration;�\r\n principles of job analysis, classification and job evaluation;�\r\n personnel assessment, recruitment and selection principles and procedures;�\r\n classification grievance and arbitration practices and procedures;�\r\n workers' compensation;�\r\n employee leaves;�\r\n \r\n \r\n Knowledge of\r\n \r\n and ability to apply management principles and practices;�\r\n and ability to use statewide human resource information systems;�\r\n labor relations;\r\n statistics;�\r\n employee and labor relations;�\r\n \r\n \r\n Considerable\r\n \r\n interpersonal skills;\r\n oral and written communication skills;\r\n \r\n \r\n Negotiation and conflict resolution skills;�\r\n Considerable ability to\r\n \r\n conduct large scale classification, organizational and validation studies;�\r\n develop and implement statewide human resources policies and procedures;�\r\n interpret and apply statutes, contracts and regulations;�\r\n \r\n \r\n Ability to provide consultation and training to state agency human resources staff;�\r\n Supervisory ability.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of professional experience in human resources or equal employment opportunity/affirmative action\r\nor labor relations management.\r\n

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been at the full advanced working level in human resources management.�\r\nNOTE: For state employees this experience is interpreted at the level of a Agency Labor Relations Specialist, Equal Employment Opportunity Manager, Human Resources Generalist 3, Principal Human Resources Specialist, or a Workers Compensation Program Coordinator.\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n\r\n College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in human resources management, labor relations, business administration, public administration or a closely related field may be substituted for one (1) additional year of the General Experience.\r\n A law degree may be substituted for two (2) additional years of the General Experience.\r\n For state employees two (2) years of experience as an Agency Labor Relations Specialist, Equal Employment Opportunity Manager, Human Resources Generalist 3, Principal Human Resources Specialist, or a Workers Compensation Program Coordinator may be substituted for the General and Special Experience.\r\n For state employees one (1) year of experience as an Assistant Human Resources Business Partner or Human Resources Business Partner 1 may be substituted for the General and Special Experience.\r\n\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n Experience supporting Family and Medical Leave Act (FMLA) programs, Americans with Disabilities Act (ADA) programs, and workers' compensation programs in a human resources environment\r\n Experience leading cross-functional projects involving multiple stakeholders\r\n Experience implementing operational process improvements\r\n Experience developing written policies or procedures\r\n Experience analyzing operational data to support business decisions\r\n Experience using technology to improve service delivery\r\n\r\n

SPECIAL REQUIREMENTS

\r\n\r\n Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.\r\n Incumbents in this class may be required to travel.\r\n\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.�\r\n