Senior Project Associate (Case Management)

Malaysia became an IOM Observer State in 2018. The country has an extensive history of migration and remains the largest migrant-receiving country in Southeast Asia, hosting an estimated 2.4 million documented migrants as of 2024, with unofficial estimates suggesting an additional 1.7 to 4 million migrants with irregular status. IOM Malaysia works closely with the Government of Malaysia, non-governmental organizations (NGOs), community-based organizations (CBOs), academia and other actors to develop and implement migrant protection strategic, policies and guidance. Relevant priority programming areas for the mission include, but not limited to, migrant protection, counter trafficking, assisted voluntary return and reintegration (AVRR), and multi-purpose cash assistance.

1. Assist in the planning, coordination, implementation and monitoring of migrant protection project activities including case management in assisted voluntary return and reintegration (AVRR) and multi-purpose cash assistance. 

2. Compile, summarize, analyse, and present information/data on specific project topics including case management information in compliance with data protection principles, highlighting noteworthy issues for the consideration of appropriate parties.

3. Monitor budget implementation and propose adjustments as necessary.   

4. Act as focal point for administrative coordination of project implementation, involving extensive liaison with diverse organizational units and external parties including relevant national authorities, CSO partners, and embassy/consular representatives, to initiate requests, obtain necessary clearances, follow-up on administrative actions, etc.

5. Draft status reports; identify shortfalls in delivery, bring them to the attention of the supervisor and suggest corrective measures. 

6. Draft correspondence on project issues; prepare and update reports, briefing notes, graphics, statistical tables, and other forms of documentation.

7. Organize meetings, workshops and training sessions; prepare training materials and participate in the delivering of capacity building workshops.

8. Respond to complex information requests and inquiries; set up and maintain files/records.

9. Participate in meetings and conferences; maintain effective liaison and coordination with local authorities, partners, United Nation agencies, intergovernmental and non-governmental organizations, donors and other stakeholders relevant to the project. 

10. Monitor work of implementing partners and report any non-compliance to the supervisor.

11. Provide inputs for the development of Standard Operations Procedures (SOP) and concept papers and provide general support for the development of new projects.

12. Provides guidance/training and assist in coordinating and monitoring work of other staff in the unit; may supervise other staff as assigned. 

13. Perform other related duties as assigned.

EDUCATION

• School diploma with six years of relevant experience; or,

• Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with four years of relevant professional experience.

EXPERIENCE

• Experience in case management support including intake, documentation, and follow-up on protection needs;

• Experience in programme and administrative support and coordination, including planning, implementation, and reporting

• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations; 

• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,

• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.

SKILLS

• In-depth knowledge of a broad range of migration related subject areas dealt with by the Organization including migrant protection;

• Administrative and organizational skills to manage large volumes of cases, maintain accurate records, and coordinate logistics across multiple teams;

• Intercultural competence: Sensitivity to diverse cultural backgrounds and the ability to work effectively with vulnerable populations;

• Problem-solving skills and adaptability for handling complex cases, resolving issues, and adapting to rapidly changing operational contexts;

• Knowledge of UN and bilateral programming; and

• Project management and stakeholder management skills.