Skip Trace Case Management officer

Tanzaniamid

OperationsManagement

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Overview

Description Receive, review and allocate cases to Skip Trace Officers based on workload, geographical coverage and case priority.

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OperationsManagement

Receive, review and allocate cases to Skip Trace Officers based on workload, geographical coverage and case priority.
Monitor the progress of all assigned investigations and ensure cases are handled within established timelines.
Ensure Skip Trace Officers regularly update case statuses, investigation findings and supporting evidence in the ERP and Field Operations App.
Track investigation activities and ensure every case has a clear status, responsible officer and next course of action.
Review investigation reports to ensure accuracy, completeness and compliance with company procedures.
Identify stalled, overdue and high-risk cases and ensure timely escalation to the Skip Trace Team Lead or Hard Collection Manager.
Ensure successfully traced cases are properly documented and handed over to Online or Offline Field Collection Teams for recovery action.
Monitor stolen, suspected fraud and missing vehicle cases, ensuring regular investigation follow-ups.
Coordinate with other departments, including GPS, Legal, Customer Service and Field Collection, whenever required to support investigations.
Monitor investigation backlogs and ensure cases are not left unattended or without follow-up.
Prepare daily, weekly and monthly reports on investigation progress, successful traces, pending cases and unresolved cases.
Monitor investigation performance and identify gaps requiring corrective action.
Ensure proper record keeping and confidentiality of customer and investigation information.
Participate in operational review meetings and provide updates on investigation performance and challenges.
Recommend improvements to investigation processes, case management procedures and operational efficiency.