Service Supervisor

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Supervisor.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

In accordance with management directives this position provides supervision to Shop and Field Service personnel and Clerical employees to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

This position may perform any combination of the following duties:
- Effectively manage Shop and Field service personnel, while fostering good management relations.
- Maintain existing sales and increase sales to existing and new customers.
- Maintain high level of customer satisfaction by identifying and resolving problems promptly.
- Manage service expenses and profitability.
- Maintain service Key Process indicators (KPI) results to acceptable levels.
- Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
- Investigate and report on job related accidents or safety concerns.
- Coordinate outside vendor repair work with shop work in progress.
- Ensure all warranty requirements are met.
- Actively enforce all Company policies and procedures.
- Conduct performance evaluations.
- Assign building maintenance duties on daily basis.
- Operate basic office equipment.
- Perform other work-related duties as assigned.

We are seeking a candidate who demonstrates strong leadership, collaboration, and a willingness to learn. While technical expertise is important, success in this role depends equally on the ability to build relationships, support teammates, and lead with integrity.

Degrees or Other Special Requirements:
- Effective verbal and written communication skills.
- Ability to meet deadlines and handle multiple tasks.
- Ability to learn new systems and processes.
- Solid computer skills with a working knowledge of Microsoft Office products.
- Ability to read, understand, interpret and convey technical information.
- Strong customer service orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.