UNT Dining Services, Clark Bakery - Senior Food Service Manager

About Us - Values Overview

Department Summary

It’s About the Food!
Why work for UNT Dining? Our employees explain. – YouTube

As the largest self-supported food service department in North Texas, UNT Dining Services is setting the standard for campus dining. With five Dining Halls, more than 20 retail locations, an upscale restaurant, a hydroponic garden, a central scratch bakery, and full-service catering, the department is led by a team of professionally trained chefs and hospitality experts. UNT is recognized as a national leader in university dining, known for its innovative, trendsetting approach and award-winning culinary talent.

UNT Dining Services is home to Mean Greens Café, the nation’s first 100% vegan collegiate dining hall, and Kitchen West, Texas’ first and only university dining hall certified Free From™ the Big 8 food allergens and gluten. In 2021, UNT introduced Eagle Landing, the university’s first standalone dining hall, inspired by urban food halls and featuring seven distinct restaurant concepts—all available for a single Meal Plan swipe.

Recognized for excellence, UNT was ranked No. 2 nationwide for best college food by Delish.com. The department is also the proud recipient of the prestigious Loyal E. Horton Award and the Vegan Recipe Award from the National Association of College and University Food Services. As a founding member of the Menus of Change University Research Collaborative, UNT plays an active role in pioneering research on plant-forward diets, food waste reduction, and consumer food choices, all while advancing the principles of healthy, sustainable menu.

Position Overview

The Senior Food Service Manager supervises all pastry production and packaging. They also oversee ice cream production, confections, chocolates, cakes, and pies, and assist with supervising catering and admins and interfacing with every other department in the bakery. Direct reports include Residential Food Service Specialist and Bread Food Service Specialist.

Minimum Qualifications

Bachelor's degree in related field and three years of experience in food service management; or any equivalent combination of education, training, or experience.

Knowledge, Skills and Abilities

Extensive knowledge of dining, retail, and/or catering service operations. Thorough knowledge of the principles and practices of dietetics management knowledge and leadership skills related to business operations including planning, budgeting, organizing, controlling, and evaluating. Ability to analyze and solve problems, and make the necessary decisions on personnel, food preparation or food handling problems that may develop. Knowledge of cost and quality control techniques. Demonstrates good leadership skills and judgment. Skill in training, supervising, and evaluating the work of subordinates. Ability to develop and present formal and informal training and development programs. Knowledge of safety and security precautions appropriate to work performed. Superior attention to detail to ensure that high profile catering events or special events are executed to meet the departments high quality standards.

Preferred Qualifications

Minimum of three (3) years of professional cake decorating experience.

Culinary Arts, Baking and Pastry Arts degree or related formal culinary training preferred.

Previous experience managing or supporting multiple food service or bakery locations preferred.

Required License/Registration/Certifications

ServSafe Certification preferred; must obtain certification within six (6) months of employment if not currently certified.

Job Duties

• Coordinate effectively with other bakery departments to maintain clear communication, streamline operations, and ensure daily production goals are met. 
• Communicate operational concerns, employee issues, and customer feedback to the Manager in a timely and professional manner. 
• Maintain a clean, organized, and safe work environment in accordance with food safety and sanitation standards. - (Essential)
• Provide exceptional customer service by maintaining a friendly, professional, and courteous approach with coworkers, customers, and campus partners. 
• Assist the Manager with inventory management, product ordering, supply monitoring, and maintaining appropriate stock levels. 
• Supervise, train, mentor, and coach full-time employees and student workers while providing guidance, evaluating performance, and addressing disciplinary matters as needed. -
• Assist with developing new retail products, improving production methods, and creating specialty baked goods and products for special occasions. 
• Oversee the fulfillment of retail orders, ensuring accuracy, timely completion, and adherence to customer expectations. 
• Direct and monitor the production, packaging, and presentation of retail products to ensure consistent quality, accuracy, and product standards. 
• Coordinate the flow of ingredients, packaging materials, personnel, and finished products to ensure efficient production and timely distribution to the appropriate locations.

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 50 pounds.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Hours Vary

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.