Restaurant Host

Thompson Houston is now recruiting for Restaurant Hosts. Join our hotel team at our new destination restaurant concept within Thompson Houston Hotel. This position is available to start immediately. The 3-meal dining venue includes an expanded 1-acre pool deck serving hotel guests and residents, luxury cabanas, private event spaces, indoor-outdoor dining areas and the best views of downtown. This restaurant is managed by Thompson Houston Hotel and Hyatt Hotels Corporation.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  

Thompson Restaurant Host is responsible for creating a positive first impression and enhancing the dining experience by providing friendly, efficient service. This leadership role involves welcoming guests, managing table accommodations, offering menu recommendations, and ensuring guest satisfaction. If you have experience as a restaurant host or hostess, your skills will be highly valued in this position.

Responsibilities

·             Welcome guests in a warm and friendly manner, setting the tone for their dining experience.

·             Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.

·             Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.

·             Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.

·             Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.

·             Coordinate with the restaurant management team to implement efficient seating strategies and manage waitlists.

·             Address and resolve any guest concerns promptly and professionally.

·             Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.

·             Ensure that the greeter stand is organized and that an adequate stock of backup menus are readily available.

·             Ensure that opening and closing greeter checklists and duties are being completed.

·             Adhere to all sequence of service steps with a focus on maintaining Forbes Standards.

·         A true desire to satisfy the needs of others

·         Must be able to work in a fast-paced environment

·         Valid Texas Food Handler’s Card and TABC certification

·         Must have flexible work availability to include mornings, evenings, weekends, and holidays

·         Refined verbal and written communication skills

·         Minimum of 1 year of F&B supervisory experience is preferred

·         Wine/beverage knowledge in an upscale environment preferred

·         Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader