Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)

Lead customer-facing implementations across the UKG Pro Suite, coordinating customer teams, UKG consultants, technical build teams, and other project resources. Establish project governance and management practices, including project plans, schedules, communication plans, status reporting, decision logs, risk and issue tracking, and success criteria. Lead project kickoff, working sessions, steering committees, executive updates, and escalations. Confirm that project resources understand the customer's objectives, requirements, roles, responsibilities, dependencies, and delivery approach. Manage multiple workstreams and project dependencies while maintaining a clear view of customer priorities and overall outcomes. Track progress against milestones, identify delivery risks early, and develop practical plans to address issues and keep work moving. Manage scope, change requests, resource plans, and project financials in accordance with the agreed engagement. Monitor project health and provide accurate forecasts for key milestones, resource needs, and expected go-live dates. Act as the primary point of contact for implementation-related coordination and escalate decisions or issues through the appropriate channels. Build strong working relationships with customer project leads, payroll and HR leaders, executives, and UKG delivery teams. Help customers understand project decisions, trade-offs, and responsibilities, and keep expectations aligned throughout the implementation. Obtain required customer approvals and signoffs at project milestones and confirm readiness for key phases, including deployment and transition to support. Support timely resolution of invoicing questions and other project-related financial concerns. Maintain accurate project documentation and communicate decisions, actions, and outcomes clearly. Mentor project team members and contribute to improved delivery practices, tools, and team development. Identify opportunities to improve customer outcomes and support appropriate follow-on services. 5 or more years of experience managing customer-facing software implementation projects, preferably in SaaS, HRMS, payroll, or workforce management. Demonstrated experience leading complex projects with multiple workstreams, cross-functional teams, and senior customer stakeholders. Strong knowledge of the project management lifecycle, including planning, requirements, resource and budget management, risk and issue mitigation, change control, and status reporting. Experience managing scope, timelines, dependencies, and customer expectations through implementation and deployment. Fluency in Canadian French and English. Excellent leadership, facilitation, communication, consulting, and relationship-building skills. Ability to lead executive discussions and manage escalations with sound judgment and professionalism. Strong organizational skills and the ability to manage competing priorities in a fast-paced, distributed environment. Ability to work through ambiguity and adapt plans as customer needs, project conditions, or resources change. Experience with UKG Pro Suite or comparable enterprise HR, payroll, and workforce management platforms. Project management certification or equivalent experience. Experience mentoring colleagues or contributing to delivery standards, tools, or process improvements. Au moins 5 ans d'expérience dans la gestion de projets de mise en œuvre de logiciels pour des clients, idéalement dans les domaines du SaaS, des systèmes de gestion des ressources humaines (SIRH), de la paie ou de la gestion des effectifs. Expérience confirmée dans la direction de projets complexes impliquant plusieurs axes de travail, des équipes interfonctionnelles et des parties prenantes de haut niveau chez le client. Solide maîtrise du cycle de vie de la gestion de projet, incluant la planification, la définition des besoins, la gestion des ressources et du budget, l'atténuation des risques et la résolution de problèmes, le contrôle des changements et le suivi de l'avancement. Expérience dans la gestion du périmètre, des échéanciers, des dépendances et des attentes des clients tout au long des phases de mise en œuvre et de déploiement. Maîtrise du français canadien et de l'anglais. Excellentes compétences en leadership, animation, communication, conseil et établissement de relations. Capacité à mener des discussions avec des cadres dirigeants et à gérer les escalades avec discernement et professionnalisme. Solides compétences organisationnelles et capacité à gérer des priorités concurrentes dans un environnement dynamique et distribué. Capacité à naviguer dans l'ambiguïté et à adapter les plans en fonction de l'évolution des besoins des clients, des conditions du projet ou des ressources disponibles. Expérience avec la suite UKG Pro ou des plateformes d'entreprise comparables dédiées aux ressources humaines, à la paie et à la gestion des effectifs. Certification en gestion de projet ou expérience équivalente. Expérience dans l'accompagnement de collègues ou dans l'amélioration des normes de prestation, des outils ou des processus.