Operations Specialist

The function is accountable in the following areas:

• A good command of interpreting written English language.
• Ability to work well on own initiative and able to remain focused.
• Good organizational and time management skills with ability to meet deadlines.
• A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
• Confidence in asking questions and seeking validation.
• Ability to provide customer support through email, chat or phone calls
• Ability to support any volume-based customer facing or back-office requirement as needed by the business
• undefined

• Bachelor's degree in any field or has completed 2 years level in College without back subjects or incomplete units
• Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experience
• Fresh graduates can be accommodated depending on communication skills and behavioral aspect
• At least 1-2 years BPO/shared service or relevant experience
• Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Ability to work with deadlines
• Has great attention to detail
• Excellent English oral and written communication skills
• Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
• Amenable to work in ILO site

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