Aviation Service Delivery Manager

DEA is a full-service aircraft operator with extensive ISR flight capability backed up by a skilled in-house aviation engineering team. This powerful combination puts us at the forefront of our industry, both in the air and on the ground. It also ensures we can deploy and support quickly and efficiently, even in the world’s most challenging environments.

Due to continued growth and expansion, DEA is looking for a Aviation Service Delivery Manager to own the successful delivery of assigned DEA Aviation customer contracts, ensuring contracted deliverables are achieved safely, consistently and in line with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), customer requirements and business priorities. 

The Service Delivery Manager will act as the principal link between the customer and DEA's internal delivery functions, translating contractual demand into clear delivery requirements and coordinating the resources, priorities and actions needed to deliver. 

The role will maintain a clear view of contract health, performance, risk and customer satisfaction, leading service reviews and recovery activity where performance is at risk. 

Strong commercial awareness is essential, including understanding contract scope, cost and revenue implications, change requirements and the effect of operational decisions on contract value and margin.