Training Specialist for Program Content and Communications

Dept of Health and Human Services

Child and Family Well Being

Staff Development Specialist II (NS)

65044713

NC15

The purpose of this position is to ensure FNS learning and implementation is clear, accurate, and usable. The Training Specialist will develop plain-language explanations, course support materials, release notices and maintained reference content with policy, training and communications staff. The specialist explains program requirements and approved changes through examples and instructions that county workers can use in daily casework. The specialist identifies inconsistent language across materials and ensures counties can identify what changed, when it applies and where the current instruction is located. It supports statewide and regional learning and equips Continuous Quality Improvement Specialists (CQIS) to communicate with county staff.

Key responsibilities include:

Learning and program content: Writes and edits explanations, course support materials and worker reference content from approved policy and learning objectives. Preserves necessary conditions and exceptions while using language the audience can apply. Partners with Human Services Business Information and Analytics (HSBIA) trainers to develop course explanations, video scripts, instructor materials and concise worker references. Adapts content for a learning management system (LMS), live instruction and independent use while preserving approved policy and learning objectives.

Release and change communications: Prepares coordinated release notices and implementation messages with policy and communications staff. Explains the change, affected work, effective date and location of the maintained resource. Coordinates messages used by the training team and CQIS so counties receive consistent information. Routes public-facing or departmental communications through the responsible approval process.

Editorial quality and maintenance: Reviews materials for accuracy, clarity, accessibility and consistency of terminology. Checks references and identifies statements that could be read more broadly than the approved policy permits. Maintains an organized content and version record with the manager. Identifies obsolete or conflicting materials and coordinates their correction with the owner.

Instruction and urgent support: Supports statewide and regional learning with concise explanations and presentation materials. Prepares CQIS instructors to use approved communications in county delivery. Develops timely interim content with CQIS and policy staff for urgent needs, then incorporates the resolved information into maintained resources.

Audience feedback and improvement: Tests whether workers can find and understand the information they need. Uses questions, content reviews and learner feedback to identify persistent communication gaps. Revises materials with the other specialists and tracks whether changes resolve the documented need.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience.

Charlene Michele Moore