Global Immigration Operations Manager

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

Take-Two is seeking a Global Immigration Operations Manager to support the operational delivery of its global immigration services. Reporting into the Immigration Counsel, the role will manage day-to-day immigration casework, supervise the US and Canadian immigration paralegals, and coordinate delivery of immigration services with regional stakeholders and providers across EMEA and APAC.

The ideal candidate will bring relevant business immigration experience, including substantial experience in US and/or Canadian employment-based immigration, together with experience managing people, complex caseloads and immigration operations. Working closely with the Immigration Counsel, external immigration providers, HR, Talent Acquisition and employees, they will help ensure a consistent, efficient and high-quality immigration service across our global workforce. Knowledge of EMEA and APAC immigration processes is advantageous; support will be available to develop regional expertise where needed.

We operate a hybrid working model, with this role based in the office 4 days per week.

• Manage immigration casework across the regions, monitoring progress, visa expiries, work authorization deadlines and other key milestones to ensure matters are progressed within agreed timelines.
• Manage, support and develop the US and Canadian immigration paralegals, including coordinating workloads, setting priorities and ensuring consistent processes.
• Act as the operational escalation point for complex, sensitive or delayed cases, involving Immigration Counsel and external advisers where legal input or a higher-level decision is required.
• Coordinate external immigration providers, monitor service quality and performance, and address operational, billing and case-management issues.
• Maintain accurate immigration data, trackers and systems to support case oversight, reporting and forward planning.
• Partner with HR, Talent Acquisition, employees, external immigration providers and other stakeholders to support immigration requirements throughout the employee lifecycle.
• Contribute to reviews of the global sponsored population, identifying trends, operational issues and potential compliance risks.
• Work closely with the Immigration Counsel on the continued development of the global immigration program, including new processes, guidance and operational tools.

• 8–12 years of relevant experience in business immigration or immigration operations, paired with a Bachelor’s degree or equivalent professional experience.
• Substantial hands-on experience with US and/or Canadian employment-based immigration, including oversight of complex cases and recognition of issues requiring legal or specialist input.
• Experience managing, supervising or providing day-to-day direction to paralegals or a similar operational team.
• Experience managing immigration caseloads across multiple jurisdictions and coordinating external immigration providers.
• Excellent written and verbal communication skills, with the ability to communicate immigration matters clearly to employees and internal stakeholders.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities and deadlines in a fast-paced environment.
• Sound judgment and the ability to identify when an immigration matter requires escalation or additional support.
• A proactive, practical approach to problem-solving and improving operational processes.

• In-house legal, immigration or HR experience within a multinational organization.