Technician

Contingent Opportunity | Vienna, VA | Secret Clearance 

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. 

Aretum is seeking a Technician to install, configure, maintain, and troubleshoot user devices, software, and supporting IT infrastructure. The successful candidate will collaborate with government and contractor stakeholders, deliver accurate work products, and follow applicable federal customer procedures. 

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information and must adhere to applicable safeguarding and compliance requirements. 

• →Provide desktop, endpoint, peripheral, and end-user technical support. 
• →Conduct site surveys and coordinate installation schedules, site readiness, and deployment plans. 
• →Install, configure, test, maintain, and troubleshoot computer hardware, software, and communications equipment. 
• →Support physical network connectivity, cabling installation, and equipment configuration. 
• →Review equipment capabilities, document hardware specifications, and support acquisition recommendations. 
• →Maintain configuration records, installation results, tickets, and troubleshooting documentation. 
• →Train personnel in correct and secure use of hardware and software. 

• Associate degree in a relevant field. 
• Working knowledge of desktop operating systems, common applications, peripheral devices, and ticketing workflows. 
• Ability to perform installations and user support in accordance with security procedures. 
• Strong written and verbal communication, collaboration, documentation, and problem-solving skills. 
• Current CompTIA Security+ certification or another current certification appropriate to the position and accepted by the customer is required. 
• Current CompTIA Security+ or other position-appropriate certification, where required by the applicable contract. 
• Ability to diagnose workstation, peripheral, software, and network-connectivity issues using established troubleshooting methods. 
• Skill documenting configuration changes, service tickets, installation steps, and resolution outcomes. 

• Familiarity with federal IT environments, cybersecurity practices, system lifecycle documentation, and customer service processes. 
• Experience with Windows endpoint administration, remote support, imaging, equipment inventory, and Microsoft 365. 
• Familiarity with government IT service-desk standards, endpoint security, cabling, and hardware deployment.

Work Location: Vienna, Virginia. On-site work expectations and any travel requirements will be determined by final contract and customer needs and communicated during the recruiting process. 

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. 

As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. 

We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. 

If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance. 

Equal Opportunity Employer/Veterans/Disabled 

Applicants must be legally authorized to work in the United States. This position requires a Secret security clearance, with continued eligibility and maintenance subject to applicable government requirements.