Global Operations Specialist

United States·DallasFull-timemid

OperationsOperations Specialist

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Quick Summary

Overview

Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base.

Technical Tools

OperationsOperations Specialist

Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base. We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy.

Our Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing Community Guidelines and Terms of Service.

Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms

Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support

Investigate bug and app functionality reports and work with Engineering to help them resolve issues

Collect user feedback on new product and feature rollouts

Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes

Address sensitive content issues (graphic content, hate speech, etc.)

Communicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

Contribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.

Bachelor's degree or higher, or equivalent experience

Minimum of 2+ years in a similar role

Basic knowledge of Zendesk

Ability to understand and summarize complex cases quickly

Outstanding analytical skills and excellent judgment

Highly flexible and adaptable

Ability to multitask, keep up with large volumes of emails in a fast-paced environment

Outstanding time management and prioritization skills

Quick learner

Great teammate

Tech savvy

Strong attention to details

Ability to use critical thinking and logic to isolate and resolve issues

Passion for helping people

Location & Eligibility

Where is the job

Dallas, United States

Hybrid, some on-site time required

Who can apply

About this job

Pay per year: ≈ $50,960–$60,320 a year; 14% below the $64,880 median for Operations Specialist jobs on Jobera (1,238 salaries).
Who can apply: United States
Posted: Today
Employer: has 71 open jobs on Jobera in 10 countries.