Program Manager-QP

Founded in 2022, 3M’s Services LLC (Michelle’s Mindful Movements) is a mission-driven agency providing high-quality support to individuals with intellectual and developmental disabilities (IDD) and mental health diagnoses across North Carolina.

• Modern Office Setting that fosters collaboration and creativity
• Opportunities for Growth: We are committed to helping you grow both professionally and personally
• Field Work that lets you make a direct impact on the lives of individuals in your community
• Competitive Pay & Benefits

• Oversee daily operations of assigned waiver programs to ensure efficient, compliant service delivery.
• Monitor program performance, caseload management, service authorizations, and documentation standards.
• Ensure compliance with West Virginia Medicaid requirements, agency policies, and applicable state regulations.
• Identify operational deficiencies and implement corrective action plans.
• Maintain program integrity through routine audits, quality monitoring, and performance reviews.

• Provide direct supervision, coaching, and professional development to Qualified Professionals.
• Establish clear performance expectations and hold staff accountable for meeting program standards.
• Conduct regular supervision meetings, performance evaluations, and follow-ups.
• Address employee performance and conduct concerns through coaching, corrective action, and disciplinary measures, up to and including recommendations for termination.
• Support recruitment, onboarding, training, and staff retention efforts in collaboration with Human Resources.
• Ensure QPs effectively supervise their assigned Direct Support Professionals (DSPs).

• Monitor service delivery to ensure members receive authorized, person-centered supports.
• Review program documentation, service utilization, and compliance indicators.
• Address complaints, service deficiencies, and incidents promptly in accordance with agency protocols.
• Collaborate with leadership to improve service quality, staff performance, and operational outcomes.
• Maintain accurate program reports and communicate operational concerns to executive leadership.

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field required.
• Minimum of 3 years of leadership or supervisory experience required, preferably within Medicaid waiver services, healthcare, intellectual/developmental disabilities, or community-based human services.
• Demonstrated experience supervising professional staff, conducting performance evaluations, providing coaching, and administering corrective or disciplinary action.
• Working knowledge of HCBS, Medicaid waiver regulations, person-centered planning, and quality assurance.
• Strong organizational, leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities, enforce accountability, and make sound operational decisions.
• Must meet applicable West Virginia background screening and employment requirements.

The ideal candidate is a strong, accountable, and proactive leader who understands that successful program operations require both staff development and consistent enforcement of agency standards.

This individual must be comfortable making difficult decisions, addressing performance issues directly, coaching employees toward improvement, and maintaining the integrity of services without compromising quality or compliance.