Account Manager (Enterprise Growth)

Adora is an AI-native marketing platform helping enterprise organizations create, launch, and optimize digital campaigns with greater speed, control, and visibility. By bringing creative generation, campaign execution, and performance insights into a single system, Adora enables marketing teams to operate with more precision and drive measurable business outcomes.

We work with a growing roster of enterprise brands and are seeing strong demand from performance marketing teams. As we scale, we are building out our New York team and hiring an Account Manager to own and expand key enterprise relationships.

• →Take ownership of enterprise accounts following close or pilot launch, ensuring a seamless transition from Sales into long-term engagement 
• →Serve as the primary point of contact for your accounts, owning overall relationship health, communication, and outcomes
• →Act as the internal quarterback for each account, aligning cross-functional teams to deliver against client goals

• Build strong relationships with senior stakeholders across marketing, growth, and performance teams. These will start through warm introductions from the sales owner.
• Develop and execute account strategies focused on increasing adoption, expanding use cases, and growing budget over time
• Set clear expectations, timelines, and success criteria with clients, maintaining a high cadence of communication

• Own renewal strategy and execution across your portfolio, driving high retention and predictable revenue
• Proactively identify and close expansion opportunities, including increased spend, new use cases, and broader organizational adoption
• Drive pilot-to-annual conversions by guiding customers from initial engagement to long-term commitments
• Partner on contracts, MSAs, and SOWs as part of ongoing account growth and renewal processes

• Deliver ongoing performance insights, reporting, and strategic recommendations based on campaign data
• Lead regular business reviews (quarterly, semi-annual, and in-person where appropriate) that reinforce value and unlock additional investment
• Use data to identify high-impact opportunities and present clear, actionable recommendations to clients

• Direct cross-functional collaboration across Customer Success, Product, Engineering, and Marketing to ensure successful delivery
• Translate customer needs into actionable inputs for product and roadmap discussions
• Partner with Marketing on client-facing materials, case studies, and review sessions