Service Assistant (Chinese Speaking)

ACG_3934_JOB JOB OVERVIEW Our client is seeking a Service Assistant responsible for customer communication, service request coordination, process management, reporting, and administrative support for Renewable Energy and Site Power service operations. The position serves as a key communication point between customers, partners, and internal technical teams to ensure efficient service delivery and customer satisfaction. KEY RESPONSIBILITIES Receive and respond to customer calls, inquiries, and technical service requests through telephone, email, and other communication channels. Record, classify, and coordinate technical service requests with service engineers, ensuring timely follow-up and issue resolution. Communicate with customers, partners, and internal teams to provide service updates and coordinate related activities. Manage service processes, including request tracking, documentation, workflow coordination, and case closure. Prepare service reports, presentations, meeting materials, and other operational documents. Assist with the preparation of technical materials, spare parts coordination, and administrative tasks. Monitor service progress, follow up on outstanding issues, and support continuous improvements in service operations. Requirements Education and Experience Bachelor's degree in Business Administration, Languages, Engineering, or related disciplines. Previous experience in customer service, service coordination, or administrative support is preferred. Knowledge of Solar PV, BESS, Site Power, or related electrical systems is considered an advantage. Professional Skills and Qualifications Good written and spoken communication skills in both Mandarin Chinese and English are required. Clear and professional speaking voice, accurate pronunciation, and excellent telephone communication skills. Strong customer communication, interpersonal, and coordination abilities. Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and reporting tools. Good organizational skills, attention to detail, and the ability to handle multiple tasks effectively. Core Competencies Customer-oriented mindset with professional communication skills. Strong coordination, follow-up, and problem-solving capabilities. Good logical thinking, process management, and organizational abilities. Ability to work independently while collaborating effectively with technical teams. Strong sense of responsibility, accuracy, and commitment to confidentiality.